E
Elizabeth Tortora
About
Detail
Virginia, United States
Résumé
Jobs
verified_user
0% verified
Behavioral Health Admission CoordinatorOdysseyJan 2021 - Current (5 years 5 months)• Fielded live calls and web leads effectively and efficiently – following Salesforce workflow process • Reviewed prospective admission against approved admission criteria, policies, and procedures • Coordinated client screening and admissions • Collaborated with clinical and medical staff to properly place perspective patients • Verified insurance by utilizing Verify TX and Availity • Provided guidance to billing department after assessing financial responsibilities- BAdmission CoordinatorBanyan Treatment CenterJan 2018 - Jan 2020 (2 years 1 month)• Answered inquiry calls efficiently and courteously • Coordinated and scheduled future patient screenings • Organized and processed all admissions to the facility • Forwarded financial coverage information to billing unit, verifying insurance information • Maintained the Inquiry Call Disposition Log and followed up accordingly • Screened clinical financial criteria before admissions
- WClient Service Specialist, IBM Health Incentives AccountWelltokJan 2014 - Jan 2018 (4 years 1 month)• Provided help desk and phone support for Tier 1 and Tier 2 levels • Handled all escalations via Service Now/Zendesk ticketing systems • Engaged in weekly meetings with IBM to review processes and resolve complications • Contacted third-party vendors for the statuses of members' activities • Articulated resolutions to agents to better their processes • Implemented improvements to program manuals quarterly
- RCustomer Relations SpecialistRutherford Answering ServicesJan 2003 - Jan 2005 (2 years 1 month)• Handled high-volume calls from patients • Routed calls appropriately and took important messages for doctors.