Elizabeth Ramos Peña

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Computer Systems Analyst

XAS

Apr 2021 - Dec 2024 (3 years 9 months)

In the role of Computer Systems Analyst at XAS, the focus was on analyzing and optimizing the organization existing systems to ensure optimal performance and user satisfaction. Comprehensive analyses of business requirements were conducted, leading to the development and implementation of effective IT solutions. Collaboration with various departments facilitated the identification of systems deficiencies and the subsequent proposal for improvements. • Provided requirements management support including but not limited to analysis, documentation and change control of program and project requirements. • Collaborated with business users to understand their technological needs and define system requirements. • Created detailed system specific

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IT Consultant

freelance

Jan 2020 - Mar 2021 (1 year 3 months)

Asan IT consultant a range of responsibilitiesincluded assessing client needs and delivering tailored technological solutions. By establishing strong relationships with clients, it was possible to provide ongoing support and ensure satisfaction with implemented systems. • Prioritized and manage multiple projects withing design specifications and budget restrictions. • Ensured new systems or upgrades are thoroughly tested for functionality, performance and security. • Provided training and support to end-users during systems transitions.

SR Support Engineer

Meta4

Aug 2016 - Dec 2019 (3 years 5 months)

In the role of Support Engineer, I provided technical support and troubleshooting for infrastructure, applications and Peoplenet software problems ensuring a high level of customer satisfaction. • Diagnosed and resolved technical issues, ensuring minimal disruption to business operations. • Used support tools (ticketing systems and remote desktop software). • Monitored and maintain health system, ensuring uptime and performance levels meet service level agreements (SLAs).

SR Consultant

Aliatec

Nov 2015 - Jul 2016 (9 months)

In the role of SR Consultant, I analyzed client needs, designed tailored IT solutions, and ensuring seamless implementation of the systems. Collaboration with various users, teams, and external suppliers to design and offer customized solutions to be able to solve custom needs in an optimal way using Peoplenet software. • Developed detailed specifications for new systems or modifications to existing systems module HR and Payroll modules. • Ensured upgrades are thoroughly tested for functionality, performance, and security. • Provided training and support to end-users during system transitions.

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Database Analyst

SEGUROS BANAMEX

Aug 2011 - Aug 2015 (4 years 1 month)

As a Database Analyst, I was responsible for ensuring the accuracy, integrity and security of the database. Also, I created reports and assisted in data-driven decision-making. • Data extraction, cleaning, transformation and loading (ETL). • Analyzed data trends, patterns, and anomalies to provide insights that support business objectives. • Developed and implemented data validation techniques to improve data quality.

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Software Developer

GDM

Aug 2009 - Aug 2011 (2 years 1 month)

As Software I designed, developed and maintained PeopleNet software specialized in payroll module. Participated in system architecture and design decisions, ensuring scalable and maintainable software solutions. • Wrote clean, efficient, and well-documented code. • Conducted unit testing and debugging to ensure software reliability and performance.

Elizabeth Ramos Peña

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Elizabeth's behavioral traits
Elizabeth's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.