Elivens Dorsaint

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Customer Support Assistant

Freelance | Self-Employed

Oct 2025 - Apr 2026 (7 months)

* Responded to customer inquiries through email and chat in a professional manner, maintaining clear communication and positive customer experiences. * Assisted customers with basic support and problem resolution, which included handling customer inquiries, maintaining follow-up communication with clients, and addressing customer concerns. * Managed data entry, scheduling, and administrative support tasks, leveraging skills in lead follow-up to ensure all client interactions were addressed and supported service-related discussions to improve customer satisfaction and engagement. * Used Google Workspace and online tools to organize information efficiently. * Worked independently in a remote environment while meeting deadlines.

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Online English Tutor

Cambly Italki Preply

Jan 2024 - Jan 2025 (1 year 1 month)

Delivered 1-on-1 virtual English lessons to international learners, tracking student progress and providing regular feedback via email. Adapted teaching methods based on student needs and proficiency levels. Utilized strong calendar scheduling and scheduling skills to manage a dynamic class schedule efficiently, ensuring timely and organized lesson delivery. Leveraged Microsoft Teams for seamless virtual instruction and student interaction. Applied client relationship management (CRM) principles to foster strong, supportive connections with students, enhancing their learning experience and retention. Managed financial aspects, including bank reconciliation, promotions, and accounting, to ensure accurate record-keeping and support the operat

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Outbound Sales Representative | Dynamic Empire

Dynamic Empire

Jun 2023 - Jul 2024 (1 year 2 months)

Worked as an Outbound Sales Representative at Dynamic Empire, responsible for contacting potential clients, presenting services, following up on leads, and supporting customer conversion processes. Maintained consistent communication with prospects and contributed to sales performance through structured outreach and customer engagement.

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Customer Support Assistant (Freelance)

Apr 2020 - Jan 2022 (1 year 10 months)

Provided daily customer service through email and chat platforms, resolving 20+ support tickets per day while maintaining a 95% customer satisfaction rate. Collaborated with global teams to identify and resolve recurring issues efficiently. Leveraged sales support experience to understand customer needs proactively and offer solutions that fostered long-term loyalty, enhancing overall client satisfaction. Utilized accounting and bank reconciliation knowledge to accurately track and report on customer-related financial interactions, ensuring data integrity and facilitating smoother resolution of billing inquiries. Supported promotional campaigns by providing timely customer information and addressing queries, ensuring a positive customer exp

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Freelance Virtual Assistant

Jan 2018 - Jan 2019 (1 year 1 month)

Delivered timely support via email and live chat to international clients, fostering strong relationships and ensuring exceptional customer service. Managed scheduling, billing concerns, and basic troubleshooting, proactively addressing client needs to maintain satisfaction. Worked with small virtual teams to streamline task management, contributing to efficient project execution. • Performed bank reconciliations, ensuring accurate financial records and compliance with accounting standards. • Developed and executed promotional strategies, increasing client engagement and driving business growth. • Managed accounting tasks, including bookkeeping and financial reporting, to support operational efficiency and strategic decision-making. • Lever

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