Product Support Specialist
Olly Olly
Mar 2024 - Dec 2024 (10 months)
Investigated and resolved product issues swiftly, collaborating with other teams when necessary. Keep customers informed with timely updates. Helped customers get the most out of our products with clear instructions, helpful tips, and a positive, encouraging attitude. Acted as a bridge between customers and the product team, relaying valuable feedback, feature requests, and insights to help us evolve and improve. Update help articles, FAQs, and other resources to provide customers with the tools they need to find answers on their own. Provided technical support and troubleshooting for web-based marketing tools, resolving 85% of issues within the first contact. Assisted clients with SEO and website optimization, leading to a 12% average impr