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Elise Maclin

About

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Rio de Janeiro, Brazil

Timeline


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Résumé


Jobs verified_user 0% verified
  • Olly Olly
    Product Support Specialist
    Olly Olly
    Mar 2024 - Dec 2024 (10 months)
    Investigated and resolved product issues swiftly, collaborating with other teams when necessary. Keep customers informed with timely updates. Helped customers get the most out of our products with clear instructions, helpful tips, and a positive, encouraging attitude. Acted as a bridge between customers and the product team, relaying valuable feedback, feature requests, and insights to help us evolve and improve. Update help articles, FAQs, and other resources to provide customers with the tools they need to find answers on their own. Provided technical support and troubleshooting for web-based marketing tools, resolving 85% of issues within the first contact. Assisted clients with SEO and website optimization, leading to a 12% average impr
  • PAR Technology
    Digital Customer Success Manager
    PAR Technology
    Mar 2024 - Oct 2024 (8 months)
    Conducted discovery sessions to understand clients' business objectives and provided campaign recommendations on the Punchh platform. Extracted and analyzed Quarterly Business Reports using Tableau, identifying trends that optimized marketing campaign performance by 15%. Managed project deadlines and campaign launch dates, ensuring 98% on-time delivery and successful execution of client campaigns. Implemented new email marketing strategies, driving a 25% increase in customer engagement. Developed loyalty program insights, assisting clients in improving customer retention by 20% through personalized campaign strategies. Created internal documentation for common customer inquiries, improving resolution time by 30%. Supported customer inquirie
  • A
    Customer Support Associate
    Aspire IQ
    Jun 2022 - Oct 2022 (5 months)
  • The Black Tux
    Customer Service Representative
    The Black Tux
    Jun 2021 - May 2022 (1 year)
    Adhered to all performance expectations and key metrics including Customer Satisfaction and efficiency. Understood and identified opportunity through individual metrics and dashboards. Resolved issues with community forums, self service content, emails, web-based chats, and messaging apps. Received 5 star rating from customers, bringing in one of the highest CSR ratings in the customer service department. Maintained top performance in key metrics, including 95% customer satisfaction and 90% resolution efficiency. Lead with curiosity and focus on customer engagement and satisfaction De-escalated customers concerns if there is a less than desirable experience Escalated site issues and troubleshoot with customers Worked constructively with pee
  • RPM Living
    Community Manager
    RPM Living
    Feb 2020 - Mar 2021 (1 year 2 months)
    Supervised leasing and maintenance activities to ensure compliance with company policy Analyzed performance and trends to develop and implement monthly marketing plan Provided excellent customer service while maintaining the highest standards for resident service Assisted in preparation of budget, and adherence to approved budgets Completed month-end and year-end reporting as required Provided narrative of all monthly budget variances +/- 10% per line item Ensured that property operations are compliant with all applicable regulatory requirements
Education verified_user 0% verified
  • Columbia College Chicago
    Bachelor's of Art
    Columbia College Chicago
    Sep 2018 - May 2020 (1 year 9 months)