Elias Pocasangre

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Data Entry Specialist

Cinnamon Health

Apr 2026 - May 2026 (2 months)

• Form & Program Management: Prepared, audited, and managed specialized medical forms using Adobe Acrobat for patient assistance and HUB programs, including Copay, Foundation, Bridge, and PAP. • Data Verification & QA: Reviewed and cross-referenced provider websites against internal system records to ensure high data accuracy, consistency, and platform functionality. • Remote Healthcare Support: Delivered high-quality administrative support and resolved system-related issues for end-users within a fast-paced, remote healthcare environment.

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Customer Service Representative

The Office Gurus (Western Dental Account)

Jan 2024 - Nov 2025 (1 year 11 months)

• Case & Data Management: Managed sensitive patient case documentation and executed accurate real-time data entry in CRM systems while maintaining strict HIPAA compliance and data security. • Insurance & Verification: Audited patient documentation and reviewed insurance cards to confirm eligibility, completeness, and corporate compliance before submission to clinic staff. • Scheduling & Records Maintenance: Coordinated complex appointment scheduling and maintained accurate patient records by continuously updating demographic and insurance information.

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Team Lead - Technical Support & Operations

Teleperformance - El Salvador

May 2016 - Nov 2023 (7 years 7 months)

• Team Supervision & Compliance: Supervised daily operations and monitored agent activity to ensure strict compliance with client expectations and corporate performance standards. • Coaching & Performance Management: Provided targeted coaching, actionable feedback, and performance follow-ups tailored to both team development and client needs. • Data & Reporting Accuracy: Utilized Salesforce and advanced CRM platforms to track key performance metrics, manage customer interactions, and deliver accurate daily reports to senior management. • Escalations & Process Improvement: Handled high-priority customer escalations and implemented process improvements to optimize workflow efficiency and team productivity.

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Technician Specialist - Manufacturing of Electronic Components

AVX Industries - El Salvador

Feb 2008 - Jan 2016 (8 years)

• Served as lead hand, guiding and supporting operators while troubleshooting complex issues to maintain line efficiency and productivity. • Set up, operated, and maintained manufacturing equipment, ensuring consistent production quality and strict compliance with corporate safety standards. • Managed real-time operational troubleshooting under pressure, ensuring minimal downtime in a high-volume production environment.

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