Elias Garcia
About
Detail
Bogotá, Cundinamarca, Colombia
Contact Elias regarding:
Flexible work
Starting at
USD9/hour
Résumé
Jobs
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17% verified
B2B Internal SalesXYZiesJan 2026 - Current (5 months)- Drove B2B revenue growth by supporting affiliated stores in order placement and executing upselling strategies to increase deal value - Closed inbound B2B opportunities generated by the B2C team, converting leads into high-value deals ($1,000+ USD) for security camera solutions and service packages - Conducted cold calling campaigns targeting abandoned leads and incomplete transfers, re-engaging prospects and converting them into paying clients - Managed end-to-end sales process, from initial contact to closing, including financed solutions and customized service packages - Sold bundled services (internet, security systems, mobile lines, and TV packages) tailored for business clients, increasing average deal size Identified expansion oppo- Chargeback sales analystXYZiesAug 2025 - Current (10 months)Analyze cancellations and post-sale dispute trends to prevent chargebacks before escalation. Review sales transactions to identify red flags and high-risk behaviors. Develop and implement best practices to improve sales quality and reduce dispute rates. Create internal guidelines and prevention frameworks to protect company revenue. Train sales teams on chargeback prevention, compliance, and risk awareness. Collaborate with Sales, Risk, and Support teams to strengthen process controls. • Provided specialized coaching and training to sales teams, including agents with recurring skill gaps or behavioral patterns, focusing on objection handling techniques to proactively address customer concerns and reduce the likelihood of cancellations.
- Premier Technical Support and Sales Insurance ExpertAsurionApr 2024 - May 2025 (1 year 2 months)• Processed an average of 350 mobile insurance claims monthly, successfully upsold higher-tier home protection plans by building rapport and leveraging persuasive communication. Surpassed sales targets with 3 daily sales, showcasing confidence in presenting tailored solutions. Maintained an average handling time (AHT) of 700 seconds, ensuring swift and efficient support through CRM systems and technical troubleshooting. • Achieved a 90% average AI review score by resolving conflicts and handling technical issues with expertise, delivering clear, solution-focused communication, and fostering long-term customer satisfaction. • Exceeded performance benchmarks, achieving a sales metric SP100 in double digits (16). Demonstrated resilience by ove
- Customer Care and Sales Insurance Expert verified_user Verified experienceAsurionSep 2023 - Apr 2024 (8 months)• Processed an average of 600 mobile insurance claims monthly, consistently upsold home protection plans by applying a consultative sales approach. Surpassed daily sales targets with 4 sales, demonstrating expert negotiation and anticipation of customer needs. Maintained an AHT of 700 seconds to ensure efficient service and leveraged CRM systems for real-time data entry and troubleshooting. • Achieved an 82% average AI review score through effective conflict resolution and demonstrated calmness under pressure, ensuring seamless customer interactions. • Surpassed performance targets with a sales metric SP100 in double digits (13), maintaining a stick rate over 90% and an NPS above 90. Recognized as the top seller for 7 consecutive months, pr
- Bilingual customer service and sales representative public Remote experienceConcentrixJul 2022 - Aug 2023 (1 year 2 months)Jul 2022 - Aug 2023 | Bogotá, Colombia - Converted inbound customer interactions into revenue opportunities by cross-selling insurance and financing solutions for furniture and mattress purchases - Achieved ~50% approval rate on financing applications through consultative selling and strong objection handling - Managed full sales cycle touchpoints using CRM tools, tracking customer interactions, follow-ups, and deal progression - Increased average customer value by promoting protection plans and add-ons aligned with customer needs - Maintained high conversion performance while handling high-volume inbound calls in a fast-paced sales environment - Built trust quickly with customers to influence purchasing decisions and drive revenue outcome
- BRestaurant operations managerBurger FriesMar 2019 - Mar 2021 (2 years 1 month)• Led a team of 14 staff members, including cooks, waiters, and delivery personnel, fostering a collaborative and high-performance culture. Achieved a 90% staff retention rate through ongoing training and positive reinforcement, while maintaining team efficiency and morale through conflict resolution strategies. Additionally, I was responsible for lead management, overseeing all operational aspects, including marketing initiatives aimed at enhancing customer experience through social media engagement, which contributed to our overall success in the restaurant industry. Utilized marketing skills to implement targeted advertising campaigns through Google Ads, Instagram, and Facebook, effectively promoting our services at various events, ensur
Education
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- LHigh SchoolL.B.N "Alirio Arreaza Arreaza"Jan 2010 - Jul 2015 (5 years 7 months)
Projects (professional or personal)
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0% verified
- AAnalyze cancellations and post-sale dispute trends to prevent chargebacks before escalation. Review sales transactionsAug 2025 - Jan 2026 (6 months)