Elias Garcia

B2B Internal Sales

XYZies

Jan 2026 - Current (10 months)

-Analyzed sales performance, customer activity, and deal progression to identify opportunities for revenue growth.
-Tracked sales pipeline activity and monitored conversion performance across inbound and outbound leads.
-Analyzed customer needs and purchasing patterns to recommend appropriate service solutions.
-Used CRM data to track opportunities, follow-ups, and sales performance.
-Supported upselling and cross-selling strategies based on customer and business needs.
-Worked with B2B customers and internal teams to improve sales processes and revenue performance.

Sales & Chargeback Analyst

XYZies

Aug 2025 - Current (1 year 3 months)

-Analyzed sales transactions, cancellations, and post-sale dispute trends to identify patterns and potential revenue risks.
-Reviewed transaction data to identify red flags, anomalies, and high-risk customer behaviors.
-Developed prevention strategies and process improvements to reduce dispute and chargeback rates.
-Created internal guidelines and prevention frameworks to improve sales quality and protect company revenue.
-Monitored recurring issues and behavioral patterns to identify opportunities for process improvement.
-Collaborated with Sales, Risk, and Support teams to strengthen controls and improve operational processes.
-Provided data-informed coaching and recommendations to sales teams based on recurr

Premier Technical Support and Sales Insurance Expert

Asurion

Apr 2024 - May 2025 (1 year 2 months)

• Processed an average of 350 mobile insurance claims monthly, successfully upsold higher-tier home protection plans by building rapport and leveraging persuasive communication. Surpassed sales targets with 3 daily sales, showcasing confidence in presenting tailored solutions. Maintained an average handling time (AHT) of 700 seconds, ensuring swift and efficient support through CRM systems and technical troubleshooting. • Achieved a 90% average AI review score by resolving conflicts and handling technical issues with expertise, delivering clear, solution-focused communication, and fostering long-term customer satisfaction. • Exceeded performance benchmarks, achieving a sales metric SP100 in double digits (16). Demonstrated resilience by ove

Customer Care and Sales Insurance Expert

Asurion

Sep 2023 - Apr 2024 (8 months)

• Processed an average of 600 mobile insurance claims monthly, consistently upsold home protection plans by applying a consultative sales approach. Surpassed daily sales targets with 4 sales, demonstrating expert negotiation and anticipation of customer needs. Maintained an AHT of 700 seconds to ensure efficient service and leveraged CRM systems for real-time data entry and troubleshooting. • Achieved an 82% average AI review score through effective conflict resolution and demonstrated calmness under pressure, ensuring seamless customer interactions. • Surpassed performance targets with a sales metric SP100 in double digits (13), maintaining a stick rate over 90% and an NPS above 90. Recognized as the top seller for 7 consecutive months, pr

Bilingual customer service and sales representative

Concentrix

Jul 2022 - Aug 2023 (1 year 2 months)

Jul 2022 - Aug 2023 | Bogotá, Colombia

- Converted inbound customer interactions into revenue opportunities by cross-selling insurance and financing solutions for furniture and mattress purchases
- Achieved ~50% approval rate on financing applications through consultative selling and strong objection handling
- Managed full sales cycle touchpoints using CRM tools, tracking customer interactions, follow-ups, and deal progression
- Increased average customer value by promoting protection plans and add-ons aligned with customer needs
- Maintained high conversion performance while handling high-volume inbound calls in a fast-paced sales environment
- Built trust quickly with customers to influence purchasing

B

Restaurant operations manager

Burger Fries

Mar 2019 - Mar 2021 (2 years 1 month)

• Led a team of 14 staff members, including cooks, waiters, and delivery personnel, fostering a collaborative and high-performance culture. Achieved a 90% staff retention rate through ongoing training and positive reinforcement, while maintaining team efficiency and morale through conflict resolution strategies. Additionally, I was responsible for lead management, overseeing all operational aspects, including marketing initiatives aimed at enhancing customer experience through social media engagement, which contributed to our overall success in the restaurant industry. Utilized marketing skills to implement targeted advertising campaigns through Google Ads, Instagram, and Facebook, effectively promoting our services at various events, ensur

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Elias Garcia

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