Eliana Ospina Ochoa

Eliana Ospina Ochoa

About

Detail

Virtual Assistant | Remote Administrative Support | Task & Calendar Management | Native Spanish – Conversational English
Rionegro, Antioquia, Colombia

Contact Eliana regarding: 

work
Full-time jobs
Starting at USD600/month

Timeline


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Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Agencia Leidy Echavarría S.A.S.
    E-commerce advisor
    Agencia Leidy Echavarría S.A.S.
    May 2024 - Jul 2024 (3 months)
    As an E-commerce Advisor, I managed order processing, inventory control, and customer service through platforms such as WhatsApp Business, Shopify, and social media. My responsibilities included payment verification, shipping follow-up, and addressing special requests, all while leveraging CRM systems to enhance customer relationship management. Key Achievements: - Reduced delivery time complaints by 40% by implementing a daily tracking system. - Increased sales conversion via chat by 22% with faster and more personalized responses. - Established internal post-sale protocols that improved customer satisfaction. In addition to these core responsibilities, I applied data analysis principles by collecting and organizing customer behavior an
  • Alcanos de Colombia SA ESP
    Administrative Assistant & Customer Service
    Alcanos de Colombia SA ESP
    Apr 2023 - Oct 2023 (7 months)
    As the temporary head of a regional office, I performed a variety of operational duties, including shift coordination, order delivery, and technical support. I assisted with new staff onboarding and updated internal procedures on the company platform. I followed up on PQRs (requests, complaints, and claims) and updated performance reports, ensuring effective communication across teams and coordinating tasks using Microsoft Excel and Outlook. Additionally, I managed user requests through digital channels such as the website and email, handling real-time inquiries and ensuring prompt responses, which significantly enhanced the overall customer service experience. Key Achievements: - Designed a tracking sheet that reduced customer service e
Education verified_user 0% verified
  • Politécnico Grancolombiano
    Industrial engineering
    Politécnico Grancolombiano
    Feb 2025 - Current (4 months)
    Training focused on process improvement and optimization within organizations. My coursework has included applied mathematics, statistics, programming, production systems analysis, quality management, logistics, among others. I’m especially interested in operations optimization, data analysis, inventory control, and supply chain management. I’m eager to apply this knowledge in real-world settings through professional opportunities. Skilled in problem solving, time management, and multitasking.
  • Servicio Nacional de Aprendizaje (SENA)
    Technologist in International Physical Distribution public Remote experience
    Servicio Nacional de Aprendizaje (SENA)
    Sep 2021 - Dec 2023 (2 years 4 months)
    Technical-professional education focused on national and international logistics. I gained knowledge in import/export processes, freight transportation, warehousing, product traceability, document management, supplier and customer relations, and operational efficiency. I developed skills in route planning, inventory control, tariff classification, and logistics information systems. I also strengthened my ability to solve operational problems and improve supply chain performance. Experienced with digital tools for task management and data organization.