Technical Analyst
HARRON COMMUNICATIONSMETROCAST
Mar 2010 - Dec 2014 (4 years 10 months)
Collected key operations metrics and data to maximize system performance. Prepared internal/external reports for leadership review, including attrition, key performance indicators, capital project, capital expense, and forecasting reports and graphs. Tracked and reported Call Center data performance. Assisted managers with yearly budgets and dispatch activity presentations utilizing Excel/PowerPoint. Tracked monthly outages and capital labor. Created, standardized, and updated CT & VA technician score cards. Tracked intermittent projects to include grounding, updating CT power supplies, CT system sweep, and storm damage. Provided PJC (Project & Job Costing) transaction report utilizing the Sage Accpac ERP software to Office President.