Elena Moreau

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Customer Service Representative

Homedepot

Jan 2025 - Jun 2025 (6 months)

• Collaborated with department leads to ensure accurate pricing, proper inventory rotation, and shelf replenishment minimizing shrink and maximizing product availability. • Assisted customers with inquiries, account maintenance, and dispute resolution in adherence to company policies and procedures. • Reported suspicious behaviors and inconsistencies to management, contributing to a secure and compliant retail environment. • Educated customers on products, services, and benefits, offering tailored solutions to meet their needs. • Processed cardmembers applications, balance transfers, and account updates accurately and efficiently. • Resolved billing and payment inquiries, processed payments, and investigated transaction disputes to en

Food Service Specialist

Publix Supermarkets

Oct 2024 - Jan 2025 (4 months)

• Upselling promotional products weekly to all customers by 50% rate providing product samples. • Demonstrated excellent communication skills to effectively address customer concerns and ensure customer satisfaction. • Prepared and served fresh food items to 150+customers daily, ensuring compliance with food safety standards and reducing waste by 20%. • Optimized inventory rotation and minimized product spoilage, contributing to a 15% costs savings on perishable goods. • Participated in ongoing training sessions to stay updated on product knowledge, policies, and procedures. • Managed escalated customer issues, demonstrating problem-solving skills and empathy to resolve issues promptly and professionally. • Cross-trained in cashier o

Client Service Specialist

American Express

Dec 2023 - Oct 2024 (11 months)

• Managed travel arrangements for 50+clients weekly, maintaining 100% on-time booking and itinerary accuracy, reducing last-minute changes and cost. • Provided exceptional customer service by greeting customers, answering questions, and resolving inquiries or concerns in a friendly and professional manner. • Coordinated with vendors and support teams to resolve booking issues, cutting rebooking time by 35%. • Advised clients on optimized travel options, saving corporate clients an estimated $25,000 annually through negotiated rates and alternative routing. • Collaborated with team members to ensure smooth operation of the checkout lanes and timely resolution of customer issues. • Participated in ongoing training and development progra

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Administrative support specialist

DMV-LAUDERHILL MALL

Apr 2022 - Dec 2023 (1 year 9 months)

Entered and verify 1,200 plus records per week with 98% accuracy, minimizing processing delays and compliance issues. Assisted with processing high volume driver's license and registration renewals, contributing to a 15% reduction in customer wait times. Implemented a document filing system that improved record retrieval speed by 40%, boosting departmental efficiency. Supported customer facing operations without direct interaction, enhancing back in workflow and operational continuity

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Client Relations Coordinator

Acceptance Now

Jan 2020 - Nov 2022 (2 years 11 months)

Resolve customer account issues, reducing payment delinquency rates by 18% within 6 months, leading to improved customer retention and Revenue protection. Process 60 plus client inquiries daily, maintaining a 95% + satisfaction rating by providing fast, accurate, and empathetic support. Streamline leads to own agreement processing, cutting contract Errors By 30% through meticulous data entry and verification. Supportive monthly Revenue targets by upselling payment protection plans, contributing to a 7% increase in add-on product sales.

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