Results-oriented professional with strong communication, time management, and logistical planning skills. Possesses intercultural communication abilities and rapid adaptability. Proficient in Microsoft Office suite and experienced in team coordination and mentoring.
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Medical Interpreter
SIMPLIFIED BPO
Jan 2025 - Jan 2026(1 year 1 month)
• Facilitate critical communication between patients and healthcare professionals in the U.S.
• Ensure accurate handling of complex medical terminology and strict adherence to confidentiality protocols (HIPAA).
• Provide high-quality simultaneous interpretation with a focus on accuracy and patient empathy.
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CEO's Assistant
Jun 2023 - Jul 2025(2 years 2 months)
• Leadership: Directed large-scale teams of up to 180 people and supervised 22 team leaders, ensuring operational consistency and goal achievement.
• Training: Developed and conducted onboarding programs for new employees in English and Portuguese.
• Logistics Management: Managed complex professional agendas, including international travel arrangements and high-level meeting logistics.
• Operations: Streamlined workflows and prioritized tasks to consistently meet daily and monthly performance targets.