Eldee Mickey

Eldee Mickey

About

Detail

Arizona, United States

Contact Eldee regarding: 
id_card
Internships
Starting at USD5K/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Evolve
    Guest Advisor III, Trust & Safety
    Evolve
    Apr 2022 - Nov 2022 (8 months)
    As a Guest Advisor III in Trust & Safety, I advocated and mediated conflicts on behalf of all stakeholders throughout the resolution process, including evictions and crisis management, which resulted in durable listing performance and five-star guest experiences. I responded to stakeholders via phone, message, and email with care, professionalism, and urgency. Additionally, I consulted and educated Owners on strategies for preventing issues upstream by identifying root causes and providing durable solutions. I exercised due diligence through investigation, critical thinking, and negotiation skills to advise on appropriate actions and craft plans based on listing performance, including reviews, earnings, activation dates, and account history
  • Whatnot
    Customer Experience Specialist, Trust & Safety (Contract)
    Whatnot
    Nov 2021 - Apr 2022 (6 months)
    Efficiently work through a backlog of open issues and monitor the performance of key operations. Review key metrics and utilize data to make informed decisions. Assess and resolve Customer and Seller issues using various systems, processes, and technology. • Interact with customers and sellers with a customer-first attitude, ensuring a positive experience. • Research and investigate new products, listings, sellers, and quality concerns. • Work with other departments to research and resolve open issues. • Collaborate with management to improve systems and supply chain efficiency. • Made quick and financially sound decisions around inventory and customer satisfaction
  • DoorDash
    Marketplace Quality Representative Trust & Safety
    DoorDash
    Sep 2020 - Nov 2021 (1 year 3 months)
    Investigate and evaluate complex cases to understand areas the company can improve. Navigated investigations to keep business partners updated and identify fraudulent activity. • Manage incoming reports from consumers and dashers to ensure a high-quality and empathetic response. • Understand how the company processes, systems, and resources work and how to use them to drive positive outcomes. • Collaborate with the Strategy and Operations and Product teams to problem-solve and build solutions that address quality issues upstream. • Identify and recommend product improvements. Improved operational processes that delivered high-quality support to all portions of the business. • Investigate issues and support my decision while referencing lega
  • L
    Senior Security Liasion
    LockDown Protection Service
    Aug 2017 - Sep 2020 (3 years 2 months)
    As a Senior Security Liaison, I provided close protection and interacted with the principal or the principal's representative concerning plans and schedules. I made appropriate changes to security plans as necessary, maintaining a comfortable barrier between the principal and supporters while preventing unidentified or undesired individuals from approaching. I researched and gathered intelligence to identify risk factors and formed operational plans, conducting advanced inspections and threat assessments. Additionally, I utilized customer service skills to engage directly with the principal's fans, ensuring a pleasant experience and fostering positive interactions between the customers and the principal.
  • U
    Level 3 Incident Response Team Associate, Trust and Safety
    Uber
    Nov 2016 - Jul 2017 (9 months)
    As a Level 3 Incident Response Team Associate in Trust and Safety, I researched and assessed high-level issues impacting the company's image and overall bottom line. I facilitated and managed investigations until an appropriate resolution was reached, ensuring effective communication to extract pertinent information while maintaining quality customer service. I utilized proprietary technologies and tools to assist in gathering information and generated comprehensive reports for stakeholders and upper management. I promoted cost-effective outcomes while minimizing damage to the company's reputation and performed background checks utilizing HireRight, Checkr, and Accurate Background software. Additionally, I employed CRM tools to track all in
  • J
    VoIP Technical Support Specialist/Support Engineer
    JCurve Technologies
    Feb 2016 - Nov 2016 (10 months)
    Troubleshoot connectivity, quality of service, break/fix, voice quality, and configuration (feature, services, and network) issues within the hosted VoIP environment • Provide client support and technical issue resolution via phone, e-mail, or chat • Analyzed and resolved incidents and requests regarding the use of application, software, or hardware • Interact with carriers and ISPs as required to troubleshoot issues involving circuits or Direct Inward Dialing • Designed call flow and call routing protocols within the hosted VoIP environment • Worked with the customer to create a design plan for new or add-on services, ensuring integration into the existing environment and configuration setup • Provide client support and technical issue res
  • O
    Security Supervisor
    One Sweet WorldCityscape Comedy
    Apr 2015 - Nov 2017 (2 years 8 months)
    Established and maintain a progressive and empowered workforce through training, counseling, and coaching. Instructed other security personnel on their role for shows, concerts, and special events • Communicate with the Director, GMs, and other management on all significant events and issues • Collaborated with the talent's management to review safety protocols and nightly expectations. • Worked closely with local law enforcement to protect liquor license and maintain a zero-infraction record • Maintained and promoted a friendly atmosphere for customers and staff • Enforced company policies as they pertain to guests' and team members' conduct on the premises • Ensured optimum guest satisfaction through the delivery of excellent customer ser
  • T
    Business Manager
    The Whitening Depot
    Mar 2013 - Jun 2014 (1 year 4 months)
    Managed vendor relationships and assisted in building effective partnerships. Developed and implemented marketing and sales strategies. • Analyzed expenditures and other financial data • Maintained records and managed accounts • Ensured compliance with company policies, procedures, and other practices set by the FDA
  • Alere eScreen
    Lead Technical Data Analyst
    Alere eScreen
    Jan 2012 - Mar 2013 (1 year 3 months)
    - Analyzed and resolved incidents and requests regarding applications, software, or hardware, ensuring efficient logging and tracking from identification through resolution. - Collected, sorted, and studied various sets of information to derive actionable insights. - Translated statistical analysis into meaningful information, presenting comprehensive reports and graphics to company executives and department heads. - Engaged in projects from initial concept through solution delivery, maintaining compliance with company policies, procedures, and FDA regulations. - Conducted Quality Assurance and Audits to uphold high standards. - Created and implemented initiatives that lowered company costs and increased productivity. - Utilized custo
Education verified_user 0% verified
  • T
    Bachelors of Applied Arts and Sciences, Industrial Technology, emphasis in Petroleum Technology
    The University of Texas at Austin
    Jan 2025 - Jul 2025 (7 months)
  • P
    Associate of Applied Science, Banking and Finance
    Phoenix College
    Jan 2022 - Jan 2024 (2 years 1 month)
    Activities and Societies: PHI THETA KAPPA Honor Society
  • E
    Associate of Applied Science, CyberSecurity (Linux)
    Estrella Mountain Community College
    Jan 2014 - Jan 2016 (2 years 1 month)