Edwin Mwanyika Mshila
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Edwin Mwanyika Mshila

Edwin Mwanyika Mshila

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Technical Support Specialist | ERP Trainer of Trainers| Agribusiness Supply-chain Expert | Cyber Security Enthusiast|
Nairobi County, Kenya

Contact Edwin regarding: 

Flexible work
Starting at USD15/hour
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Networking

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Résumé

Jobs verified_user 0% verified
  • K
    ICT Officer
    Kenya Copyright Board (KeCoBo)
    Jan 2023 - Current (2 years 6 months)
  • O
    Information Communication Technology Officer
    Office of the Director of Public Prosecutions
    Dec 2020 - Jan 2023 (2 years 2 months)
    • Provide technical support to organizations employees (Remote and Onsite). • Train Prosecutors and corporate Staff on implementing Uadilifu (Case Management System) • Plan and execute ICT training exercises to ensure all users are updated on recent system updates. • Drafting policy documents to enable efficient use of Office ICT resources. • Executing Product management in the design of systems and assess the effectiveness of the technology within the Organization. • Executing the Software adoption, change management process and policy creation. • Monitoring logs from access control and surveillance footage to ensure daily operations run smoothly.
  • Wasoko
    East Africa Manager, Technical Customer Support
    Wasoko
    Jul 2020 - Nov 2020 (5 months)
    ● Manage and further continue to grow a team of system support representatives across East Africa. ● Continually improve & implement tools and processes for issue tracking and resolution. ● Research and identify solutions to software and hardware issues by querying databases and other systems. ● Ask users targeted questions to quickly understand the root of the problem. ● Track computer system issues through to resolution, within agreed time limits (SLA’s). ● Talk users through a series of actions, either via phone, email, or chat, until they have solved a technical issue. ● Properly escalate unresolved issues to appropriate technical teams. ● Document technical knowledge in the form of knowledge bases and user manuals.
  • e
    Technical Support Consultant
    eProd Solutions Limited
    Jul 2015 - Jul 2020 (5 years 1 month)
    ● Sourcing for new clients who might benefit from company products and developing long-term relationships with clients, through managing and interpreting their requirements and satisfies their needs in terms of quality, price and delivery. ● Providing pre-sales technical assistance and product education ● Negotiating tender and contract terms and conditions to meet both client and company needs ● Working on after-sales support services and providing technical back up as required ● Arranging and carrying out product training as well as Testing and evaluating new technology ● Providing training and producing support material for other members of the team. ● Providing support, including procedural documentation and relevant reports, preparing
  • B
    Data Officer
    Bridge International Academies
    Oct 2014 - Jun 2015 (9 months)
    Reviewing and verifying data for accuracy and completeness. Entering data into databases/ spreadsheets. Formatting data according to specific guidelines. Identifying and correcting errors. Backing up data to prevent loss. Maintaining confidentiality of sensitive information.
  • S
    Service Delivery Officer
    Sidian Bank
    Aug 2013 - Jun 2014 (11 months)
    ● Process routine account transactions and open accounts. ● Help customers fill out deposit and withdrawal slips and Exchange foreign currency. ● Handle loan payments, cash checks, collect loan and utility payments. ● Promote bank products and record all transactions. ● Report suspicious activity to top management. ● Balance currency, cash and checks in cash drawer at end of each shift. ● Customer Service – Handle and escalate client questions and concerns, account opening ● Using The core Banking System – T24
  • U
    Intern
    UNEP
    Jan 2012 - Jul 2012 (7 months)
    ● Preparation of meeting documents, editing and proofreading reports and meeting planning. ● Assist in preparation, formatting and commenting on SAB (Scientific Assessment Branch) project documents. ● Assist in identifying transformative change scenarios related to GEO 5 report (Global Environmental Outlook)
  • Strathmore University
    Intern
    Strathmore University
    Oct 2011 - Dec 2011 (3 months)
    ● Managing and maintaining configurations and changes to ICT equipment ● Carrying out maintenance tasks such as backups and system monitoring. ● Undertake visits to staff and all College Laboratories to assist in implement ICT change or resolving ICT issues. ● Keeping abreast of ongoing ICT developments within the University.
Education verified_user 0% verified
  • Cisco Networking Academy
    Introduction to Cybersecurity, Cybersecurity
    Cisco Networking Academy
    Jan 2018 - Dec 2018 (1 year)
    It explores cyber trends, threats—along with the broader topic of Cybersecurity
  • Strathmore University
    Business Information Technology, Computer Systems Networking and Telecommunications
    Strathmore University
    Jan 2011 - Dec 2016 (6 years)
    Bachelor of Business Information Technology (BBIT) is a modern course that brings together two key aspects of computer training, that is, the link between Information Technology and the Business environment.The course is structured to focus on issues surrounding development and implementation of IT solutions that meet organisational strategies such as strategic use of information systems to give businesses a competitive advantage through proper information management. To ensure curriculum keeps pace with changing industry demands, students will select current topics to be covered by industry experts in their final year.
  • Strathmore University
    Diploma in Business Information Technology, Information Technology
    Strathmore University
    Jan 2009 - Dec 2012 (4 years)
    The Diploma in Business Information Technology programme is designed to meet the increasing demand in the work place for IT professionals with a wide knowledge of business management, technical skills and the capacity to offer support in the implementation of IT-based solutions in business. DBIT is a University Diploma. The curriculum goes beyond material currently covered in Diploma, Higher Diploma and Graduate Diploma programmes in the common professional programmes in Kenya today. The course is made up of 20 modules each 60 contact hours carefully developed by IT experts. It focuses on issues surrounding development, implementation and management of Information Systems in competitive business environments.
Projects verified_user 0% verified