Detail-oriented Customer Lifecycle and Customer Success Manager with 5+ years of experience driving B2B and B2C
engagement at Cisco, Microsoft, Amazon among others, turning customer insights into data-driven strategies that improve lifecycle performance and strengthen stakeholder relationships. With a background in high-ticket luxury sales at Royal Caribbean and a Laureate thesis in psychology and research, I bring a strong understanding of human behavior and decision-making. I am currently transitioning into Business Analysis and pursuing the ECBA certification from IIBA, while building analytical and problem-solving skills to optimize processes and support strategic decisions. Passionate about connecting human behavior, culture, and data to generate meaningful, actionable insights. Seeking to contribute as a customer-focused professional and Business Analyst, delivering measurable impact and operational excellence.
