Eduardo Montoya
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COO | CISO | Director of Operations | Chief of Staff
Mexico City, Mexico
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Jobs
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- PCountry Lead, CyMSPwCJul 2024 - Current (1 year)• Country Leader for the Cybersecurity Managed Services practice in Mexico, collaborating with teams in India and the US to serve clients in heavily regulated markets. • Develop and implement strategic cybersecurity solutions in the TDR, VM, IAM, HVA, and GRC verticals to address client needs and help them ensure compliance. • Lead and develop a team of cybersecurity professionals to deliver high-quality services and drive business growth.
- ODirector of OperationsOCD Tech MéxicoFeb 2022 - Feb 2024 (2 years 1 month)As I was charged with leading Operations I worked with all internal and external teams responsible for the foundation of the Mexico offices, serving as interim Country Manager and later on selecting and training the person currently in that position. I also selected the team responsible for deploying the SOX & GLBA PAM/IAM IT General Controls for Santander Mexico. I worked with the US directors developing their business lines in Mexico and Latin America, implementing the SOC2 & ISO 27001 Audit and Advisory, Vulnerability Assessment and Pentesting, and the Software and Automation Development for SaaS and Data Collection as well as the COSO Internal Control unit in charge of ensuring the maturity and quality of our processes. The Managed Se
- OSr. IT Project ManagerOCD TechSep 2020 - Feb 2022 (1 year 6 months)Responsible and solely focused on the single most important Privileged Access Management platform migration for Santander Group in the United States. Successfully delivering the configurations for CyberArk vaults, safes, CPM, PVWA and functional role relationships for a wide array of technologies such as Unix / Linux, Windows, RACF on Mainframe, Databases, Network Devices, ATM, Backup infrastructure, Hypervisor, and Web Connectors, which enabled us to correctly onboard 100% of the critical infrastructure assets covered under the SOX and GLBA regulations, improving the customer’s PAM Main Achievements o Re-engineered the entire project for Santander Group and specifically for Santander Bank North America so that the entire migration was al
Technical Director, US & CaribbeanIECISADec 2016 - Sep 2020 (3 years 10 months)Promoted to this position thanks to the success of my previous project and demonstrated knowledge in one of the most competitive markets in the world. At first just a takeover, I was able to expand my scope of responsibilities and transform a PM/AM position into the first line of consulting for all Security related projects developed in North America and the Caribbean. In the United States my footprint spans throughout all of New England, New York, Texas and Florida; in the Caribbean, Trinidad & Tobago and the Dominican Republic; in Europe, Spain and Switzerland. Main Achievements o Engineered the Cyber-Protect team currently deployed in Santander Global Technologies, handpicked the team members that are responsible for Incident Management- Project ManagerIECISASep 2015 - Nov 2016 (1 year 3 months)Project Leader for the Mexican Consulates in the United States, revamping the entire project strategy working to fulfill our commitment to supply all 51 Mexican Consulates in the United States with the technology needed to support the issuing of the Mexican passport. I became the sole point of contact between the company and our customer; the Mexican Ministry of Foreign Affairs. I lead a multicultural team spread in 28 different states, designed the logistics, installation, and support while handling partners and United States authorities Main Achievements o Recovered the project in a 6-week timeframe applying risk management, negative impact turnaround and an open communication strategy with client, vendors and my own company, thus saving
- Linux SysAdmin Sr.BBVAJul 2014 - Aug 2015 (1 year 2 months)Responsible for maintining all Linux based infrastructure, and specifically the Linx Fraud Detection server farm, all of which was based mainly on Red Hat Enterprise Linux. Also working with other distros such as SUSE Linux Enterprise and a wide array of technologies among which there was VMware, Veritas Cluster Services, HP blade and Cisco UCS servers. Failure diagnostics through log analysis was part of my daily activities as well as the involvement with migrations and new projects providing 24×7×365 availability. Coordinated a five SysAdmin Jr team
- Linux Infrastructure EngineerFCA Fiat Chrysler AutomobilesJun 2013 - Jun 2014 (1 year 1 month)Mainly responsible for Apache Tomcat mounted over Red Hat, I was also the person in charge of providing support for RHEL and SUSE Linux primiarily providing application support for production and business areas. I was also responsible for providing the corporate cybersecurity anti-malware support to End Users.
- ITechnical Link & Linux SysAdminInstituto Nacional de Migración INAMIOct 2009 - Dec 2011 (2 years 3 months)Red Hat, Fedora, CentOS, Gentoo, Ubuntu, VMware, WebFocus, Apache Tomcat and Glassfish senior administration. Solaris, AIX, Windows, Oracle and web services middle administration. Maintenance windows coordination. Technical proposal analysis. Internal and external customer relationships as well as with suppliers and strategic alliances both domestic and international. 24 x 7 x 365 availability.
- Bureau Chief, Technical SupportInstituto Mexicano del Seguro SocialApr 2006 - May 2008 (2 years 2 months)This position was incredibly fulfilling, I look to those days and can't help but smile when I think about all the places I was given the chance to travel to, the people I worked with, architects and engineers with incredible experience under their belts, the technology I was involved with not only from an IT perspective but also overseeing electromechanics, civil and even biomedical engineering. Now every time I get the chance to walk into an engine room I just take it... Feels like walking back in time.
- ACustomer Service AnalystAmericanExpressMay 2001 - Sep 2002 (1 year 5 months)At first a Back End analyst my responsibilities involved taking care of our cardmembers and the issues they were exposed to while using their cards, mostly double charges, non-recognized transactions and reversals. Later as a Front End analyst I was able to learn about what it means excellence in customer oriented service, my job involved handling delicate operations, identifying and preventing fraud attempts and providing simple solutions in very stressful situations.
- CTechnical Support SpecialistCPSSep 1999 - Oct 2000 (1 year 2 months)This is where it all started, being fascinated with technology from a very young age I was given the opportunity to work an entry level job as the in-house tech support specialist. My responsibilities later expanded to being directly involved with customers such as BBVA, Santander and Iusacell in several projects while also taking care of my original activities which involved Windows NT 4.0 administration, network management, scheduled backups and overall tech support. A world opened for me while working for CPS and I am grateful for their support and encouragement. From this point forward there was no stopping me!
Education
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- Bachelor of Engineering (BE, Systems and Industrial EngineeringUniversidad del Valle de MéxicoJan 2013 - Jan 2016 (3 years 1 month)
Projects
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- CConsulates in the US: Mexican Passport IssuanceSep 2015 - Nov 2016 (1 year 3 months)A project that was all but dead when my then COO assigned me to be the Project Manager to the Mexican Consulates in the US. I came from a purely technical background and I still remember the cold sweat I felt when in a meeting with the customer, the Mexican Ministry of Foreign Affairs nonetheless, he promoted me then and there to handle the project by myself. I revamped the entire strategy, set a new timeline and coordinated the logistics that in the end were able to successfully deliver 20,000+ pieces of equipment in 51 cities located in 34 states across the entire United States of America, east coast to west coast, Texas to New York and everything in between, this project was my baby and the passion that I put into it was what made is