Eduard Arnau Umbert Freelance Market Researcher | Insightios

Brand Ambassador

Inspired

Oct 2025 - Current (9 months)

INSPIRED is a digital platform and a vetted social impact community accelerating the world’s most meaningful innovation. We connect visionary innovators, aligned supporters, and purposeful collaborators inside a high-trust, noise-free space where world-changing ideas get the visibility, backing, and momentum they deserve. If you are an innovator daring to solve global challenges and create positive impact: let's spread your vision! Send me a dm to join the community and access to global opportunities.

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Market Researcher

Insightios

Mar 2025 - Current (1 year 4 months)

I’ve created Insightios, a house of research where anyone can find insightful insights on a variety of topics — from crypto, investments, startups, and venture capital to ecommerce, retail, neobanks, wellness, sustainability, and many more. I like to think of Insightios as a marketplace of straight-to-the-point insights where a curated library of research reports and visual decks help you quickly get a clear idea of what’s happening across different topics. Whether you're looking for trends, comparisons, or just a better understanding of a space, it’s research that’s accessible, flexible, and enjoyable to read. Apart from browsing ready-made reports you can also request a custom project tailored to your specific needs. If that’s the case,

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Senior Customer Success Manager

Flanks

Aug 2023 - Mar 2025 (1 year 8 months)

Flanks is a financial data aggregation platform that provides comprehensive solutions to connect and retrieve financial information from multiple sources. It is designed to support wealth management firms, financial advisors, and fintech companies by delivering aggregated data to improve decision-making and client service. As a Customer Success Manager my duties are: - Act as a trusted advisor, leveraging deep knowledge of the Flanks sokutions to help clients optimize its use and achieve their business goals. - Facilitate effective communication and collaboration between internal teams and clients, ensuring alignment on objectives and addressing any challenges. - Proactively identify and solve real-world financial data aggregation problems

Partnerships Specialist - Impact

Adyen

Oct 2022 - Jan 2023 (4 months)

At Adyen we realised that with every payment comes the opportunity to do good! That's why we decided to leverage our existing technology and created Giving. Giving is a product feature that enables our clients to accept charitable donations during the online and in-store checkout process, and allows them to strengthen their bond with their shoppers by providing a platform for their preferred charitable causes. In my role as Partnerships Specialist I had to: - Promote and develop the Giving solution among our clients. - Walk with our clients through the whole onboarding of the Giving solution. - Be the main point of contact between our clients and their preferred charities/NGOs. - Improve internal processes (i.e. team new joiners guidelines,

Senior Customer Success and Partnerships Manager

FareHarbor

Mar 2021 - Oct 2022 (1 year 8 months)

FareHarbor is the world’s leading and largest reservation software for tours, activities, and attractions. FareHarbor created powerful tools that help tour and activity operators run their business with ease and efficiency. My main responsibilities were: - Help our clients to build their affiliate/distribution network and make sure they can collaborate with other companies in the most efficient ways. - Support our clients with increasing their presence online while collaborating with third parties. - Ensure our clients are properly connected to OTAs and third parties via API. - Consistently look for ways to improve current processes and introduce new approaches that will contribute to the client's success. - Handle inbound/outbound affiliat

Customer Success and Partnerships Manager

FareHarbor

Aug 2019 - Feb 2021 (1 year 7 months)

Commercial Analyst and Sales Support (Graduate Programme)

BT

Mar 2018 - Sep 2018 (7 months)

The BT Graduate programme is designed to enhance leadership skills and get you feeling confident enough to really take charge in the Global Services part of the business. The end goal for graduates is to develop each and everyone into top notch General Manager material. During my stay at BT Budapest office I worked on two different role for around 6 months each. My main responsibilities were: - Gave sales support to three account managers who were dealing with 90 customers from the Benelux region. - Improved the commercial aspect of more than 150 accounts. This involved cutting costs, maintaining inventory and increasing revenue and margins.

Operations Specialist (Graduate Programme)

BT

Sep 2017 - Feb 2018 (6 months)

My main responsibilities were: - Dealt with sever al projects involving a broad range of business needs (from projects related to internal marketing/branding to improving management and department processes). - Supported the management team of the Service Assurance department, which groups more than 600 employees

Marketing and Sales Assistant

iomando technologies

Sep 2014 - Aug 2015 (1 year)

Iomando Technologies is a start-up that facilitates accessibility by using an App mobile. My main responsibilities were: - Customer service support - Approach new market opportunities (Distributors and Customers) - Maintain favorable business relationships with clients - Assist sales manager with the design of sales operations - Analyse market and competitors - Support company's marketing strategy - Continuous improvement of our product and processes

Internship Trainee

Equity Point Holding

Jan 2014 - Jun 2014 (6 months)

Eduard Arnau Umbert

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