Vice President Operations
Wireless City Inc.
Jan 2000 - Dec 2018 (19 years)
Oversaw operations across Client Success, B2B Sales, Enterprise Support, and SaaS
divisions.
• Established Client Success and Account Management teams, driving renewals and retention.
• Directed enterprise contract negotiations and managed high-value client relationships.
• Collaborated with senior leadership on strategy, training programs, and budgeting.
• Implemented Salesforce and PRM tools to improve customer journey tracking and retention.
• Spearheaded cross-functional initiatives to enhance efficiency, profitability, and employee satisfaction.
• Championed product launches, SaaS integrations, and in-house software development projects.