Edison Meza Industrial Engineer

I

Accounts Receivable Auditor

Insignia Resources Group

Jun 2024 - Feb 2026 (1 year 9 months)

• Payment analysis for medical patients. • Documentation filing auditory for insurance purposes. • MEDICARE and MEDICAID analyst specialist for patients’ application and accounts receivables. • Managed dispatch responsibilities by coordinating and scheduling staff assignments, ensuring optimal resource allocation to support efficient auditing workflows and timely account processing. • Streamlined email management to maintain clear communication channels with stakeholders, ensuring all inquiries and documentation requests were processed promptly. • Provided executive assistance to management by preparing comprehensive reports and handling daily administrative tasks, which supported informed decision-making and optimized overall department ef

Customer Service Representative

Center Source Group

Nov 2023 - Jun 2024 (8 months)

• Responded to customer requests for products, services, and company information. • Transaction tracking and credit purchase assistance, specially via cryptocurrencies. • Gameplay check and account balance maintenance. • Utilized dispatch management principles to streamline the coordination of service deliveries, ensuring timely resolution of customer inquiries and optimizing the fulfillment process. • Leveraged email management and virtual assistance proficiency to maintain high standards of communication and remote support for diverse client needs. • Executed precise calendar management to coordinate day-to-day tasks and ensure the timely completion of critical service objectives.

A

Customer Service Representative

Alorica Panama

Aug 2022 - Nov 2023 (1 year 4 months)

• Responded to customer requests for products, services, and company information. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered customer telephone calls promptly avoiding “on hold” wait times. • Participated in team meetings and training sessions to stay informed about product updates and changes. • Managed daily calendar schedules and appointments to ensure the efficient completion of day-to-day tasks and internal operations.

S

Customer Service Representative

SITEL PANAMA

Jun 2020 - Aug 2021 (1 year 3 months)

• Responded to customer requests for products, services, and company information. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered customer telephone calls promptly avoiding “on hold” wait times. • Participated in team meetings and training sessions to stay informed about product updates and changes. • Managed complex scheduling and calendar management tasks to ensure the efficient completion of day-to-day operations and service commitments.

L

Operations Manager

Legacy Services International CORP

May 2018 - May 2020 (2 years 1 month)

• Private vaulting company: supervising day to day operations. • Audit and improve security protocols. • Facility budget and sales team management. • Client data entry and personal security protocols set up.

D

Accounting Assistant

Dakar Trading, S.A.

Feb 2015 - Mar 2018 (3 years 2 months)

• Personnel auditing, payroll management, accounting reports and income statements for tax declarations, inventory auditing, routine office tasks.

I

Administrative Assistant and Container Inspector

Ingenieros de Alimentos y Consultores

Nov 2014 - Aug 2015 (10 months)

• File organization and schedules management, routine office tasks, cargo quality-sanitary inspector for exportation food products. • Managed administrative assistance and executive support, leveraging proficiency in Microsoft 365, ERP systems, and email management to streamline daily office operations. • Conducted comprehensive cargo and quality inspections for food exportation, ensuring compliance with strict sanitary standards. • Oversaw invoice management and internal reporting, applying knowledge of the full accounting cycle to maintain financial accuracy and provide support for departmental audits.

Q

General Manager

Quattro Entertainment Inc

Feb 2012 - Nov 2014 (2 years 10 months)

• Employee scheduling, performance reviews and training. • Client contract negotiations closings. • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

H

Manager

Hacienda's Bar (El Bar De Tula S.A.)

Dec 2009 - Dec 2012 (3 years 1 month)

• “Hacienda's Bar” Personnel and logistics management, marketing developer.

F

Administrative Assistant

Freset, S.A.

Dec 2008 - Nov 2009 (1 year)

• Create and update database spreadsheets to track, analyze, and report employee’s performance and sales. • Created and maintained database to track and record customer data. • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Edison Meza

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