Edidiong Effiong Ibanga
About
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FCT, Nigeria
Résumé
Jobs
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Virtual Administrative Support – FreelanceRemoteJan 2024 - Current (2 years 6 months)• Provided executive-level support to 5+ clients including entrepreneurs and small business owners, helping them streamline operations and focus on revenue-generating activities. • Achieved a 95% client retention rate over 12 months by consistently delivering ahead of deadlines and providing proactive communication. • Reduced email response time by 40% by implementing a color-coded email management system and automated response templates. • Designed and delivered over 30 professional reports and presentation decks using Canva and Google Slides that were used for investor pitches and client meetings. • Scheduled 100+ meetings with zero overlaps or missed follow-ups, integrating Google Calendar and Zoom for seamless scheduling.- AProject Assistant – Welltime ResidenciesABUJAJul 2022 - Dec 2023 (1 year 6 months)• Coordinated daily schedules for 3 project leads, improving on-site efficiency by 25% through effective time-blocking and proactive reminders. • Streamlined reporting by standardizing weekly progress templates, reducing report preparation time from 3 hours to 1.5 hours. • Played a key role in organizing project documentation and digitizing paper records, improving retrieval time by 60%. • Maintained continuous communication between site teams and senior leadership, which minimized project delays and improved stakeholder satisfaction scores by 30%. • Supported the team during high-pressure phases that aligned with early M&A prospecting, assisting in organizing project files and managing early-stage prospect communications. • Proof
- Customer Relations CoordinatorReliance HealthMar 2020 - Jun 2022 (2 years 4 months)• Increased customer retention by 40% by implementing a structured feedback and follow-up system across two restaurant locations. • Managed and resolved 50+ customer complaints monthly, maintaining a customer satisfaction rate above 90%. • Developed training materials for new staff on service etiquette and issue resolution, contributing to a 25% drop in service-related escalations. • Managed inventory records for customer orders and ensured accurate, timely communication between front-of-house and kitchen staff. • Additionally, leveraged project management skills to support client communication and internal operations, ensuring tasks were completed efficiently. Managed calendars and scheduled meetings for senior staff, handled execu
Education
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- AALX Virtual Assistant CourseSep 2023 - Jan 2024 (5 months)
- BScUniversity of UyoOct 2012 - Jan 2017 (4 years 4 months)
- CCustomer Service CertificationMay 2023 - Jan 2024 (9 months)
- MSc ConstructionUniversity of UyoOct 2021 - Jan 2024 (2 years 4 months)