Edgar Alam Rico Mata

Partner Solutions Engineer

Teramind

Nov 2024 - Oct 2025 (1 year)

As a Partner Solutions Engineer, I architected and demonstrated tailored Teramind solutions for partners and customers, focusing on DLP and productivity use cases to address specific business challenges. I provided technical expertise on Teramind's productivity tracking and DLP features, helping partners implement these tools to enhance security, monitor employee activity, and prevent data breaches with their customers. Delivered in-depth product training and ongoing support to partner technical teams, empowering them to maximize Teramind's capabilities. I also troubleshot complex technical issues, maintaining strong partner relationships and gathering feedback to drive product improvements. Worked closely with product management, engineeri

Virtualization Engineer

Syntax

Dec 2023 - Nov 2024 (1 year)

As a Virtualization Engineer, I managed the end-to-end lifecycle of the VMware vSphere environment, including provisioning, building, maintenance, and ongoing optimization. I diagnosed and resolved escalated (2nd and 3rd level) incidents, ensuring timely resolution within established SLAs and strict change management guidelines. I designed and implemented a consolidated monitoring and alerting platform for the entire infrastructure stack (VMware, HPE, Cisco, Pure Storage), directly aligning with cloud operations principles. Additionally, I enhanced reporting of Virtual Infrastructure usage based on tools like vCF Operations (formerly vROps/Aria Ops) to justify investments in operational growth to upper management. I supported continuous imp

Cloud Engineer – Oracle Cloud Infrastructure OCVS

Oracle

Jul 2023 - Dec 2023 (6 months)

As a Cloud Engineer specializing in Oracle Cloud Infrastructure (OCI) and OCVS (Oracle Cloud VMware Solution), I was responsible for the design and implementation of OCI solutions, facilitating the migration of customers from on-premises infrastructure to OCI services. This involved supporting and configuring OCVS components such as vSphere, NSX, and HCX, enabling customers to seamlessly migrate their workloads to OCI. I successfully migrated over 350 servers from on-premises to OCVS clusters using tools like HCX, Veeam, and Rackware, while also overseeing the installation and support of Veeam Backup & Replication on OCI instances and Object Storage. My role required extensive support for VMware and OCI infrastructure, which included troubl

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Data Center Sales

Dell Technologies Mexico

Feb 2019 - Jul 2023 (4 years 6 months)

Developed and executed strategies to acquire new accounts and position Dell Technologies' Data Center solutions (servers, storage, virtualization, hyperconverged infrastructure, data protection). Provided technical and commercial guidance in Dell Technologies Data Center portfolio for assigned account set. Follow up of marketing campaigns to generate new opportunities and keep assigned customers active. Managed a complex sales forecast across Direct, Distribution, and Channel routes to market, demonstrating an understanding of the partner ecosystem. Overachievement of sales quota each FY by about 120%.

Presales Engineer

Tech Data Mexico

Jul 2017 - Feb 2019 (1 year 8 months)

As a Presales Engineer, I achieved sales quotas by effectively positioning the VMware and Nutanix portfolios with distribution channels, demonstrating their technological value to both partners and end customers. I supported channel partners in meetings with end users to identify and size new opportunities relevant to VMware, Nutanix, and Commvault solutions. My role involved defining comprehensive business plans for demand generation and onboarding new VMware and Nutanix channels, ensuring a robust pipeline of opportunities. I implemented proof of concepts (POCs) and delivered engaging demos to showcase the capabilities of VMware and Nutanix solutions. Additionally, my knowledge of Microsoft Hyper-V, Microsoft Intune, network switching, an

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Cloud Presales Engineer

Gigas Hosting SA

Feb 2017 - Jul 2017 (6 months)

Support to sales team designing and sizing Cloud services proposals according to customer's needs. Enablement to channels for distribution of Gigas Cloud platform. Migration of customers' on-premise virtual machines to Gigas cloud infrastructure in order to position try-and-buy solutions. Delivery of demos and POCs to end users.

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Virtualization Presales and Professional Services Manager

Compusoluciones y Asociados SA de CV

Apr 2016 - Dec 2016 (9 months)

As a Virtualization Presales and Professional Services Manager, I led engineering staff management for VMware, Veeam, and Citrix presales and professional services delivery, ensuring high-quality implementation and technical support of VMware and Veeam solutions. I was responsible for the commercial and technical enablement of channels in VMware and Veeam solutions, while also planning and executing innovative professional services strategies to be offered to partners. My team consisted of engineering staff certified in VMware and Veeam technologies, which enhanced our service delivery capabilities. Additionally, I leveraged my experience with Cisco Meraki, Microsoft Intune, and Fortinet to deliver professional services that involved the in

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Professional Services and Presales Engineer

Compusoluciones y Asociados SA de CV

Aug 2013 - Mar 2016 (2 years 8 months)

As a Professional Services and Presales Engineer, I was responsible for designing and sizing solutions based on the VMware, Veeam, and Citrix portfolios. I delivered proof of concepts (POCs) and demonstrations to distribution partners' customers, ensuring they understood the value of our solutions. My role included the implementation and technical support of x86 servers (HP, Lenovo, IBM), virtual infrastructure (VMware), networking (HP), and storage solutions such as SAN and NAS (HP, IBM, Lenovo, Brocade), as well as backup and replication solutions (Veeam, VMware). I achieved the necessary certifications and training required for the role. Additionally, my experience with Cisco Meraki was crucial, as I delivered professional services that

Edgar Alam Rico Mata

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