Eder Perez

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Real Estate Representative

Upwork,

Jan 2022 - Jan 2025 (3 years 1 month)

❖ Assisted clients in buying, selling, and leasing properties, achieving a 90% client satisfaction rate through personalized service and attention to detail. ❖ Collaborated with mortgage lenders, inspectors, and contractors to facilitate smooth transactions and ensure timely closings. ❖ Developed and maintained relationships with over 100 clients, resulting in a 30% increase in repeat business and referrals. ❖ Utilized digital marketing strategies, including social media and virtual tours, to enhance property visibility and attract potential buyers. ❖ Conducted over 100 cold calls daily to potential leads, resulting in a 15% conversion rate of prospects into qualified leads for the sales team. ❖ Collaborated with the sales team to share ins

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Senior Sales Manager

GT Foundations,

Jan 2019 - Jan 2022 (3 years 1 month)

As a Senior Sales Manager, I played a pivotal role in stabilizing company revenue and ROI by effectively resolving customer account issues and cultivating strong vendor relationships, which resulted in a 27% annual increase in upsell revenue. I developed competitive pricing proposals, engaged customers proactively, and addressed their concerns to enhance satisfaction. Spearheading business development initiatives through diverse marketing channels, I contributed to defining and executing medium- to long-term key account sales strategies while ensuring compliance with industry service quality standards. My ability to identify prospects and optimize market position was bolstered by analyzing trends and actively participating in e-learning wor

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Regional Sales Manager

T-systems North America,

Jan 2013 - Jan 2019 (6 years 1 month)

As a Regional Sales Manager, I orchestrated annual revenue growth from $1M to $5M, consistently surpassing annual revenue targets by an average of 57%. I fostered strong relationships with major automotive partners, including VW, AUDI, and BMW, while leading new project quotations and negotiations that encompassed price proposals and timelines. My commitment to elevating customer satisfaction was evident through diligent post-sale follow-ups. I created and delivered technical presentations for both national and international clients, ensuring clarity and engagement. Additionally, I streamlined client onboarding processes, boosting engagement by 55%, and provided training and coaching for account managers to enhance their effectiveness. I ma

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Sales Area Manager

Bank of America,

Jan 2011 - Jan 2013 (2 years 1 month)

As a Sales Area Manager, I drove 63% growth by effectively promoting products, services, and the brand, while amplifying upselling by 13% through an in-depth understanding of services and pricing. I implemented targeted sales strategies in Hispanic markets, elevating market share by 21%, and mentored sales agents on bank products and services to enhance their performance. I pioneered a lead generation plan, personally engaging prospective clients, which significantly expanded our client base by 32% through warm inbound lead management, including handling inbound calls from the Hispanic market seeking financial services such as home, car, and personal loans. Additionally, I cultivated partnerships with third-party vendors to drive indirect s

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Operations Manager

T-Mobile USA,

Jan 2006 - Jan 2011 (5 years 1 month)

As an Operations Manager, I generated $500K in additional revenue through strategic upselling and consistently exceeded quarterly targets by 21%. I supervised up to 30 technical agents both remotely and in person, conducting comprehensive training on new mobile device operating systems to ensure high performance. I escalated network issues to the NOC and provided timely customer follow-ups, which elevated service quality for both internal and external customers. I maintained service levels, including SLAs and KPIs, while ensuring compliance with HR procedures in collaboration with the site director. Additionally, I developed action plans to enhance agent productivity and contributed to the interview and hiring process. Recognizing the impor

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