Back Office Agent Supervisor
Royal Caribbean International
Sep 2018 - Sep 2025 (7 years 1 month)
As a Back Office Agent Supervisor, I was responsible for overseeing daily operations, ensuring that all team members met performance standards and adhered to company policies. I facilitated training sessions to enhance team skills and improve service delivery, while also managing workflow to optimize efficiency. Additionally, I gained knowledge in Airtable, HubSpot, and Intercom through my supervisory role at Royal Caribbean Group, which allowed me to streamline processes and improve communication within the team. This experience equipped me with valuable insights into utilizing these tools effectively to enhance back-office operations and support customer engagement initiatives. My extensive background in the cruise industry, particularly
