Eddie Uy Senior Operations Lead / Regional Strategy Specialist @ Grab | Driving

Senior Operations Lead / Regional Strategy Specialist (Digital Captain)

Grab

Apr 2018 - Current (8 years 4 months)

Recipient of The GrabWay Award (2H 2022): Formally recognized for achieving transformative impact and demonstrating best-in-class quality of work while consistently acting as a role model for the 4H culture (Heart, Hunger, Honour, Humility). Cross-Functional Impact: Selected for my ability to enable the success of teams outside my immediate department, bridging operational gaps during high-stakes regional transitions. Regional Strategy Architecture: Designed a 2026 Regional COE Strategy for Driver Operations aimed at recovering Onboarding SLAs from 82% to 95% across Southeast Asia. Forensic Investigation & Governance: Led deep-dive forensic audits into payout discrepancies; identified a 5% error rate and established "Maker-Checker" logic

Team Lead Manager

Alorica

Dec 2016 - Mar 2018 (1 year 4 months)

Managed cross-functional performance across high-volume accounts, focusing on operational stability and real-time exception handling. Standardized work instructions (SOPs) and designed performance dashboards to drive measurable behavior change across teams.

Team Lead

Convergys

Jul 2005 - Apr 2016 (10 years 10 months)

• Effectively interact with team members who have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members. • Coach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisal. • Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement. • Consistently monitor team to proactively identify potential problems and ensure appropriate parties are engaged through to resolution. • Maintai

F

Franchise Owner

Frio Mixx

Feb 2002 - Dec 2006 (4 years 11 months)

H

Sales Manager

HiGrade Glass and Aluminum Supplies Inc

May 1989 - May 2000 (11 years 1 month)

Eddie Uy

About

Detail

Timeline

Résumé