Head of Logistics and Operations
Boulevard
Nov 2020 - Jan 2023 (2 years 3 months)
• Reduced fault rate from 40% to under 5% and shipping time from 4 weeks to 2 days. • Managed a 15-person team including leads and warehouse staff; reduced turnover below 10%. • Scheduled personnel and adapted workflows for volume fluctuations. • Oversaw KPIs across site operations, created internal logs to boost communication and efficiency. • Led interviews and onboarding for new hires. • Negotiated with suppliers to secure discounts by leveraging prior contract performance. • Technical tools: Google Suite, Slack, Notion, Jira