Doris Eje

Doris Eje

About

Detail

Customer Support | Client Success | Sales Development Representative
Nigeria
Contact Doris regarding: 
Flexible work
Starting at USD4/hour
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Internships
Starting at USD400/month
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Finding mentors
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Networking

Timeline

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Résumé

Jobs verified_user 75% verified
  • Transworld Systems Inc
    Sales Development Representative - Appointment Setter verified_user Verified experience public Remote experience
    Transworld Systems Inc
    Jun 2025 - Dec 2025 (7 months)
    Results-driven Chat Sales Representative with experience in SaaS lead generation, qualification, and customer engagement across multiple industries. Skilled in managing high-volume conversations via chat, email, and social channels, converting inquiries into qualified opportunities through strong communication, persuasion, and objection handling. Proficient in CRM tools like HubSpot and Salesforce, with a strong focus on accurate data entry, follow-ups, and pipeline management. Demonstrates excellent organizational and multitasking abilities, efficiently handling multiple chats while maintaining professionalism, empathy, and customer satisfaction. Collaborative team player who aligns with sales and marketing to improve lead quality and co
  • Access Bank PLC
    Client Success - Relationship Officer verified_user Verified experience
    Access Bank PLC
    Oct 2022 - Jan 2025 (2 years 4 months)
    Results-driven Customer Success and Relationship Manager with strong experience in client engagement, account support, and service delivery within a fast-paced environment. Skilled in managing high-volume customer interactions across calls, email, and digital channels, providing tailored support on account services, digital tools, and banking processes while ensuring compliance and data accuracy. Proficient in CRM systems for maintaining detailed client records, tracking requests, and ensuring timely follow-ups. Consistently exceeded key KPIs including CSAT, response time, and issue resolution through strong communication, problem-solving, and attention to detail. Demonstrates the ability to handle end-to-end service workflows, from reques
  • T
    Client Success verified_user Verified experience
    TOOLBOX ARCHITECTS
    Mar 2020 - Oct 2022 (2 years 8 months)
    As a Client Success Specialist at Toolbox Architects, I managed client relationships end-to-end, combining customer support with consultative selling. I identified client needs, recommended suitable services and solutions, and guided clients through decision-making to drive upsells and renewals. I worked closely with the sales and delivery teams to convert leads into active clients, supported onboarding, addressed objections, and ensured a smooth handover after purchase. By maintaining consistent follow-ups and demonstrating value, I helped increase customer retention, expansion opportunities, and overall revenue growth. Additionally, my familiarity with operating systems, particularly the Windows operating system, enabled me to navigate va
  • R
    Client Success Manager – Projects
    Ralph and Julia Ltd
    Aug 2019 - Mar 2020 (8 months)
    As a Client Success Manager – Projects, I managed a portfolio of 50+ clients, meticulously tracking interactions using Zoho, Microsoft Dynamics 365, and Excel. I successfully resolved 85% of customer issues on the first contact through efficient triaging and problem-solving techniques. Collaborating with cross-functional teams via email and documentation tools, I delivered timely solutions while providing valuable trends and customer insights that supported process and product improvements, aiding our marketing teams. I documented over 150 interactions monthly to ensure SLA compliance and enhance customer journey visibility. My role also involved leveraging my virtual assistance skills by directly supporting the CEO at Ralph and Julia Ltd,
Education verified_user 0% verified
  • Federal University of Technology
    M.Tech
    Federal University of Technology
    Jan 2020 - Jun 2022 (2 years 6 months)
  • Federal University of Technology
    B.Tech
    Federal University of Technology
    Jan 2012 - Jan 2017 (5 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • Access Bank PLC
    Customer Data Migration and CRM Transition with Issue Resolution Management
    Access Bank PLC
    Oct 2022 - Current (3 years 7 months)
    Managed support tickets using Zendesk, logging and resolving customer complaints during the CRM migration to ensure all issues, such as login failures or missing data, were tracked, prioritized, and resolved promptly with clear documentation. Guided customers through the new interface by providing real-time support via Intercom and email, helping clients navigate the new platform, explaining new features, updating records, and answering questions to ensure a smooth transition from the previous CRM. Verified data integrity using Microsoft Excel and Dynamics 365 by cross-checking exported customer data from Microsoft Dynamics 365 in Excel to identify inconsistencies or migration errors, and coordinated with the tech team to correct and re-imp