Doreen Chukwuma

Doreen Chukwuma

About

Detail

Administrative Virtual Assistant: I help busy professionals with Customer Support, Data Management, Calendar & Email Management& Day to Day Operations.
FCT, Nigeria

Contact Doreen regarding: 
Flexible work
Starting at USD10/hour

Timeline


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Job
school
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Project (professional or personal)

Résumé


Jobs verified_user 0% verified
  • S
    Fitness Coach and CRM
    ShapeUp Empire by Doreen Chukwuma
    Apr 2022 - Current (3 years 5 months)
    1. Designed and managed an online fitness platform using Google Workspace, Canva, and WhatsApp, delivering customized meal plans and workouts; achieving 100+ successful client transformations. 2. Handled daily client check-ins via voice/video calls and messages (Zoom, Loom, WhatsApp), ensuring program adherence. 3. Led onboarding, assessments, and goal-setting; tracked progress and payments with ClickUp and Google Sheets. 4. Scheduled check-in calls and managed client transformation visuals. 5. Supervised and trained a team of fitness coaches to uphold service quality and client satisfaction. 6. Utilized email for client communications, including sign-up forms and newsletters, enhancing client engagement and response tracking. 7
  • O
    Team Lead Manager
    Onixcruise Cooperative Limited
    Apr 2020 - Dec 2021 (1 year 9 months)
    As a Team Lead Manager, I was responsible for overseeing administration, operations, and facility management, ensuring that all processes ran smoothly and efficiently. I led the onboarding and training of team members, fostering a collaborative environment that promoted growth and development. Additionally, I organized inspections and approvals of vehicles to maintain compliance and safety standards. My role also involved utilizing email and Microsoft 365 for all work communications, including writing proposals, forms, and correspondences, which streamlined our operations and enhanced team collaboration. Furthermore, I recognized that skills such as customer satisfaction improvement, call processing, email support, troubleshooting, database
  • A
    Administrative Manager
    A Oil and Gas Company
    Sep 2016 - Dec 2019 (3 years 4 months)
    Handled all Administrative and Customer Service responsibilities with relevant tools and software, ensuring effective client communications, contract negotiations, team onboarding, training, and supervision. Additionally, I took on the role of a Customer Service Executive, managing customer orders and ensuring prompt delivery while addressing customer complaints and providing timely resolutions. I also engaged in cold calling previous customers to encourage them to take advantage of merchandise discounts. My experience with call processing, billing, and databases proved invaluable in streamlining these processes and enhancing customer satisfaction. Furthermore, I oversaw dispatch management for delivering cooking gas and other products to c
  • A
    Asst. Customer Care Representative
    Abuja Graduate School
    Jan 2014 - Jun 2016 (2 years 6 months)
    As an Assistant Customer Care Representative, I handled all customer service requirements using relevant tools and software to ensure a seamless experience for clients. My responsibilities included addressing customer inquiries and resolving issues efficiently. Additionally, I utilized email communication to send out newsletters and advertorials to clients, ensuring they were informed and engaged. I also employed Microsoft 365 for data collation, research writing, proposal writing, and creating presentations, which enhanced my ability to support stakeholders and executives effectively. Furthermore, I recognized the importance of databases in tracking customer interactions, allowing for personalized service and improved relationship manageme
Education verified_user 0% verified
  • D
    In-Demand IT Support Executive Traini
    Digital Witch Support Community (DWSC)
    Apr 2025
  • University Of Nigeria Nsukka
    Bachelor of Arts (B.A, History and International Studies
    University Of Nigeria Nsukka
    Sep 2008 - Sep 2012 (4 years 1 month)
    Personal Assistant to departmental President
Projects (professional or personal) verified_user 0% verified