Doreen Chukwuma

Doreen Chukwuma

About

Detail

Virtual Assistant |Administrative & Operations Support | Customer Support
Abuja, Federal Capital Territory, Nigeria

Contact Doreen regarding: 
Flexible work
Starting at USD10/hour

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Résumé


Jobs verified_user 0% verified
  • DustID
    Executive /HR Admin. Manager
    DustID
    Jun 2025 - Current (1 year)
    As an Executive/HR Admin Manager, I effectively managed executive calendars and scheduled over 50 meetings monthly using Google Calendar, Calendly, and Slack, ensuring seamless operations across the organization. I processed and maintained HR records for more than 100 staff members in Google Sheets, implementing real-time tracking for accuracy and accessibility. Additionally, I standardized digital filing systems in Google Drive, which improved document retrieval speed by 40% and enhanced compliance. I prepared and formatted policies, compliance reports, and internal communications with Google Docs and MS Word, ensuring clarity for executives and teams. My role also involved compiling and presenting weekly HR and operations reports via Slac
  • S
    Fitness Coach and CRM
    ShapeUp Empire by Doreen Chukwuma
    Apr 2022 - Current (4 years 2 months)
    As a Fitness Coach and CRM, I designed and managed an online fitness platform utilizing Google Workspace, Canva, and WhatsApp, which resulted in over 100 successful client transformations through customized meal plans and workouts. I handled daily client check-ins via voice and video calls, ensuring adherence to programs and fostering strong client relationships. My responsibilities included leading onboarding, conducting assessments, and goal-setting, while tracking progress and payments with ClickUp and Google Sheets. I scheduled check-in calls and managed client transformation visuals to maintain engagement. Additionally, I supervised and trained a team of fitness coaches to uphold service quality and client satisfaction. I utilized emai
  • O
    Team Lead Manager
    Onixcruise Cooperative Limited
    Apr 2020 - Dec 2021 (1 year 9 months)
    As a Team Lead Manager, I was responsible for overseeing administration, operations, and facility management, ensuring that all processes ran smoothly and efficiently. I led the onboarding and training of team members, fostering a collaborative environment that promoted growth and development. Additionally, I organized inspections and approvals of vehicles to maintain compliance and safety standards. My role also involved utilizing email and Microsoft 365 for all work communications, including writing proposals, forms, and correspondences, which streamlined our operations and enhanced team collaboration. Furthermore, I recognized that skills such as customer satisfaction improvement, call processing, email support, troubleshooting, database
  • S
    Administrative and Customer Support
    Solar Power Training Institute, Abuja
    Jun 2017 - Jun 2019 (2 years 1 month)
    As an Administrative and Customer Support professional, I coordinated training schedules and instructor calendars using Google Calendar and Excel, ensuring smooth program delivery. I handled client inquiries via Freshdesk CRM and email platforms, achieving a 95% resolution rate. Additionally, I maintained trainee records in Zoho CRM and generated performance reports in Excel, enhancing program decision-making. I streamlined onboarding by creating training manuals in Google Docs and distributing them via Gmail and Drive. I processed payments and monitored expenses in Excel, cutting errors by 12%. Furthermore, I engaged in government contracting by sending proposals to Ministries in the renewable energy and power sectors, facilitating the tra
  • A
    Administrative Manager
    A Oil and Gas Company
    Sep 2016 - Dec 2019 (3 years 4 months)
    Handled all Administrative and Customer Service responsibilities with relevant tools and software, ensuring effective client communications, contract negotiations, team onboarding, training, and supervision. Additionally, I took on the role of a Customer Service Executive, managing customer orders and ensuring prompt delivery while addressing customer complaints and providing timely resolutions. I also engaged in cold calling previous customers to encourage them to take advantage of merchandise discounts. My experience with call processing, billing, and databases proved invaluable in streamlining these processes and enhancing customer satisfaction. Furthermore, I oversaw dispatch management for delivering cooking gas and other products to c
  • A
    Asst. Customer Care Representative
    Abuja Graduate School
    Jan 2014 - Jun 2016 (2 years 6 months)
    As an Assistant Customer Care Representative, I managed all customer service requirements using relevant tools and software to ensure a seamless experience for clients, addressing inquiries and resolving issues efficiently. I utilized email communication to send newsletters and advertorials, keeping clients informed and engaged. Microsoft 365 was employed for data collation, research, proposal writing, and presentation creation, enhancing support for stakeholders and executives. Recognizing the importance of databases for tracking customer interactions, I facilitated personalized service and improved relationship management. Schedule planning was essential for coordinating timely deliveries and managing customer expectations regarding disco
Education verified_user 0% verified
  • D
    In-Demand IT Support Executive Traini
    Digital Witch Support Community (DWSC)
    Apr 2025
  • University Of Nigeria Nsukka
    Bachelor of Arts (B.A, History and International Studies
    University Of Nigeria Nsukka
    Sep 2008 - Sep 2012 (4 years 1 month)
    Personal Assistant to departmental President
Projects (professional or personal) verified_user 0% verified