Dora Miriam Díaz Luna

Warranty & Operations Coordinator

Home Depot

Jun 2025 - May 2026 (1 year)

Operations and client coordination specialist experienced in warranty claim verification, vendor communication, service scheduling, workflow coordination, follow-up management, and documentation review. Skilled in maintaining operational records, tracking service timelines, coordinating with clients and vendors, and ensuring timely resolution of service issues. Experienced in managing CRM systems, client communication across multiple channels, appointment coordination, and supporting high-volume operational environments. Adept at handling structured processes, reporting updates, and ensuring accuracy in documentation and service execution within fast-paced support operations. In my role as a Warranty & Operations Coordinator, the skill 'Law

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Virtual Operations Coordinator

MSC

May 2023 - Jun 2025 (2 years 2 months)

Remote logistics operations coordinator experienced in optimizing delivery routes, shipment tracking, carrier communication, fleet management, and compliance documentation. Skilled in coordinating logistics operations across multiple regions, providing real-time updates to management, and ensuring efficient execution of shipping processes. Experienced in monitoring operational performance, supporting vendor relationships, and maintaining accurate tracking systems. Strong ability to manage high-volume logistics environments, resolve operational issues, and ensure timely delivery performance through structured workflow coordination and reporting tools. • Maintained shipment performance levels above 98.5% and kept penalty rates below 1.2% thr

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Virtual Operations & Marketing Assistant

STP

Jan 2021 - May 2023 (2 years 5 months)

Virtual client operations coordinator for 3 VIP clients managing communication, fraud monitoring support, data reconciliation, compliance tasks, content creation, KPI tracking, campaign ROI analysis, reporting, scheduling coordination, email management, digital marketing support, and reputation management. Experienced in handling executive-level client coordination, ensuring accurate data processing, supporting regulatory compliance activities, and maintaining structured communication between stakeholders. Skilled in creating digital content, analyzing performance metrics, and supporting operational decision-making through reporting and workflow organization in high-responsibility environments. • Managed client accounts for VIP clients, inc

Virtual Facilities Operations Coordinator

Foot Locker

May 2020 - Jan 2021 (9 months)

Virtual Facilities Operations Coordinator experienced in managing urgent maintenance services for Foot Locker retail locations across the US, Europe, and Netherlands—coordinated independent contractors for critical facility issues including HVAC failures, security incidents, and emergency repairs. Negotiated service rates, optimized vendor selection, and ensured timely resolution of high-priority operational issues. Managed scheduling of maintenance services, vendor communication, and workflow coordination across multiple regions. Ensured compliance documentation accuracy and operational reporting. Skilled in handling fast-paced emergency environments, maintaining service continuity, and supporting multi-location retail operations through s

Virtual Operations & Performance Coordinator

GameStop

Jun 2017 - Apr 2020 (2 years 11 months)

Virtual Operations & Performance Coordinator experienced in KPI tracking, workflow enforcement, team supervision, and operational compliance. Responsible for monitoring and defining performance indicators, ensuring adherence to company procedures and standards across teams. Managed supervisor email escalations, handled operational reporting, and ensured timely resolution of escalated issues. Coordinated staff time management, scheduling processes, and workflow organization to maintain operational efficiency. Supported training initiatives, SOP implementation, and process compliance. Experienced in maintaining structured communication between teams and management, ensuring alignment with operational goals, and supporting high-volume retail o

Dora Miriam Díaz Luna

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