Dominic Niko L Scarella

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Sales Development Representative (SDR)

MACLAIN FINANCIAL

May 2023 - Oct 2024 (1 year 6 months)

Conducted interviews with potential leads to understand their needs, preferences, and requirements. Documented lead information accurately to facilitate effective follow-ups. Scheduled appointments and built relationships with leads to establish trust. Collaborated with the sales team to ensure smooth lead handoffs and organized documentation. Acquired new business and leads for proper profiling with the sales team.

Sales Development Representative (SDR) / TL

Clipboard Health

Aug 2021 - Dec 2022 (1 year 5 months)

Managed a lead pool, consistently making 400+ outbound calls and sending 500+ outbound emails weekly. Presented product features and benefits to customers, overcoming objections and qualifying leads. Provided inbound support to both acquired and existing clients regarding products or pricing. Audited and monitored team sales to ensure quality and process compliance. Collaborated with sales managers to curate content based on call audit results and conducted daily training sessions.

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Inside Sales Agent (ISA)

Phone Animal

Jan 2021 - Aug 2021 (8 months)

Utilized multiple resources to generate leads of property owners and buyers. Cold-called leads to gather qualifying information and set meetings for sales leaders and clients. Collaborated with other sales teams to share best practices and update internal sales processes. for 6 consecutive months

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Inbound/Outbound Retentions Sales Specialist / SME

CONCENTRIX (VMUK Mobile & Cable)

Aug 2016 - Jan 2021 (4 years 6 months)

Called new and existing clients to match new offers to their needs and provide them with new devices and contracts for both Mobile and Cable services; also upsold and handled VMP (Virgin Media Protect) handset and cable insurance policies. De-escalated and aided customers with complaints and service cancellation requests. Provided customer service assistance to both Mobile and cable customers. Provided support for newly hired agents from nesting up to 90 days period of production. Provide Billing Inquiry and Collections for Mobile and Cable Handle escalation calls as part of support team.

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Senior Property Preservation I REO Rentals I Mentor

ALTISOURCE BUSINESS SOLUTIONS (REO PPI)

Dec 2012 - Apr 2016 (3 years 5 months)

Conducted property preservations and investigations for acquired properties through foreclosure and eviction procedures. Performed property inspections, actions, and repair cost assessments for reported properties with issues, code violations, and worked with code enforcers and stakeholders to adhere to building code violation laws and processes. Managed rental properties and provided vendor services; also conducted phone interactions with banks, financial institutions, public, and interested buyers for rental and property for sale. Provided mentorship for new hires and trainees during the onboarding training period. Do Mortgage Collections and handle escalation and incident request calls.

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Collections I SME

HSBC Electronic Data Processing Inc.

Apr 2010 - Apr 2011 (1 year 1 month)

Communicated with delinquent and over-limit account holders of HSBC Bank Middle East. Collected payment and over-limit amounts for cards, loans, autos, and bank overdrafts. Handle escalated and incident calls. Provided service through phone interactions, assisting customers with their accounts. Conducted side-by-side sessions with co-workers to mentor and enhance skill focus. Prepared and submitted daily progress reports on co-worker performances to team manager.

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Senior Collections Specialist 2 HBIO

HSBC Electronic Data Processing Inc.

Sep 2004 - Apr 2010 (5 years 8 months)

As a Senior Collections Specialist 2 at HBIO, I effectively communicated with delinquent and over-limit credit card holders to collect payments and manage over-limit amounts for US credit card accounts. I reviewed and analyzed customers' financial situations, arranging repayment programs that adhered to procedural criteria. My role involved delivering exceptional customer service through phone interactions, enhancing the customer experience and ensuring that account issues were promptly addressed. I provided coaching to team members to enhance skill focus and drive metrics, while also handling escalated concerns and issues for resolution. Additionally, I undertook administrative tasks related to the complex payment collections, ensuring com

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Real Estate Property Consultant / Agent

DMCI HOMES INC.

Sep 2001 - Dec 2003 (2 years 4 months)

Conducted cold calls through phone interactions with potential leads outsourced from data-gathered information to inform and invite for real estate properties. Conducted field visits on prospected areas for saturation and marketing of real estate properties. Conducted site visits with potential customers through walk-ins, call-ins, and acquired through saturations and marketing also through exhibits and expos. Closed and transacted property sales with clients and assisted them on documentation of property sales as well as follow-ups for after-sales.

Dominic Niko L Scarella

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