DOMENICO CANNELLA

Client Success Manager

Personify Health

Jan 2019 - Current (7 years 7 months)

Hired to deliver the highest level of client satisfaction while maintaining annual contract renewal and growth. Report to the Senior Director of Client Success. Ensure fulfillment of client contractual obligations, relaying contract risks to the Personify management team. Communicate product roadmap and engagement solutions to customers, review each account, and develop strategic recommendations for client goals. Oversee day-to-day operational and account management activities for assigned accounts. Work directly with the Marketing team on developing promotions and competitions for each assigned account. Provide guidance and direction on the implementation process for assigned accounts. Manage $1.5M annual budget. Generated $1.2M in revenue

Federal Account Manager

APC by Schneider Electric

Jan 2015 - Jan 2019 (4 years 1 month)

$3.5B manufacturer of uninterruptible power supplies, electronics peripherals, and data center products. Promoted based on surpassing metrics in prior Partner Development Manager position. Managed a funnel of over 150 active opportunities. Supported outside sales executive and systems engineer for strategic federal system integrator accounts. Qualified leads and identified new opportunities within designated accounts. Collaborated with channel partners on closing new business. Supported quoting of direct to enterprise level accounts for both simple and complex data center configurations. Assisted the sales team with follow-up on closing and implementation of customer sales. Grew revenues 35%, representing $20M for 2018, by understanding eac

Partner Development Manager

APC by Schneider Electric

Jan 2013 - Jan 2015 (2 years 1 month)

Promoted for surpassing metrics in prior Inside Sales Consultant role. Created unique strategies to grow business with accounts. Established strong, sustainable relationships to ensure partners offered the company's product and solution portfolio. Served as the primary liaison between key customers and internal teams. Assisted partners in identifying APC opportunities; functioned as a point of contact between multiple entities. Grew channel revenues by training and educating APC certified partners, including electrical distributors, DMR partners, and value-added resellers in the region on new programs, promotions, and overall product knowledge. Increased margins for partners by encouraging participation in APC's Opportunity Registration Pro

Inside Sales Consultant

APC by Schneider Electric

Jan 2013

Provided pre-sales support to APC partners and end-users that ranged from home office consumers to large data center operations. Prospected, qualified, and capitalized on sales opportunities. Supplied customers with protective IT solutions, serving as an informational resource. Provided exceptional customer service and generated repeat business through implementing customer-centric selling strategies.

Personal Fitness Trainer

Gold's gym

Jan 2011 - Jan 2013 (2 years 1 month)

East Greenwich, RI. Chain of global co-ed fitness centers, with over 700 locations. Evaluated clients' situations, then built individualized programs to meet their needs. Monitored client progress, researched new trends and techniques, and promoted the organization's products and plans. Built positive, trusting relationships with clients, leading to repeat and referral business.

DOMENICO CANNELLA

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