Operation Supervisor
Red Latinoamericana de IngenierÃa
Nov 2021 - Feb 2025 (3 years 4 months)
As a Customer Service Supervisor, I was responsible for managing interaction volume requirements, which necessitated a balance of fixed and flexible schedule management with the operating team. In addition to overseeing daily operations, I regularly performed outbound calls as part of case follow-ups, ensuring that customer inquiries were addressed promptly and effectively. Generación y análisis de resultados basados en reportes operativos. Furthermore, I focused on generating leads to secure additional business from our final clients, thereby enhancing our service offerings and contributing to overall business growth.
