Operation Supervisor
Red Latinoamericana de Ingeniería
Nov 2021 - Feb 2025 (3 years 4 months)
As an Operation Supervisor, I was responsible for managing interaction volume requirements, necessitating a balance of fixed and flexible schedule management with the operating team. In addition to overseeing daily operations, I regularly performed outbound calls as part of case follow-ups, ensuring that customer inquiries were addressed promptly and effectively. I generated and analyzed results based on operational reports, which informed our strategies and improved service delivery. Furthermore, I focused on lead generation to secure additional business from our final clients, thereby enhancing our service offerings and contributing to overall business growth. My experience also included supporting senior stakeholders by managing calendar
