Divina Gracia Babaran

Divina Gracia Babaran

About

Detail

Traditional / Graphic Artist, Customer Service, Technical Support, Sales Support and Back Office/Administrative Support
Cagayan Valley, Philippines

Contact Divina regarding: 
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Full-time jobs
Starting at USD1k/month

Timeline


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Résumé


Jobs verified_user 13% verified
  • C
    Part Time Sales Representative/Customer Service - Remote verified_user Verified experience
    Custom Tattoo Design
    Jun 2018 - Jun 2025 (7 years 1 month)
    *Quoting correct prices for custom tattoo design requests via email. *following up on customers via email. *mediating between artists and customers regarding design process. *inputting and editing data in CRM for correct customer and design details using details from SHOPIFY customer email response. *Creating and Posting on social media for marketing using CANVA.
  • National Debt Relief LLC
    Call Quality Analyst - Customer Service
    National Debt Relief LLC
    May 2017 - Jun 2018 (1 year 2 months)
    *Call Quality Analyst for Customer Service Department based in NY. *assessing and scoring customer service agent calls, taking notes of possible misinformation on company policy *taking notes of coaching opportunities. *meeting weekly and monthly deadlines of reports.
  • National Debt Relief LLC
    Payment Specialist
    National Debt Relief LLC
    Jul 2014 - May 2017 (2 years 11 months)
    *Making outbound calls and emails to Credit Companies and Banks to process debt settlement payments for US clients. *making sure of proper schedule and amounts, updating document attachments in SALESFORCE CRM.
  • G
    Graphic Artist / Etsy Shop owner
    Gracie’s Art Shop
    May 2014 - May 2024 (10 years 1 month)
    I TURN MY WATERCOLOR ARTWORKS (DONE AS A HOBBY) INTO DOWNLOADABLE WALL ART - IN PDF, JPG AND PNG. I CREATE CUSTOM PARTY LABELS SUCH AS CHIPBAG, WATER BOTTLE, CANDY BAR LABELS, ETC.
  • C
    Customer Service Representative
    CoffeeForLesscom
    Aug 2011 - Dec 2011 (5 months)
    *communicating with first time or existing clients about their orders in the website. *assisting clients on making purchases. Tracking orders/contacting couriers like FEDEX, UPS, and USPS. *making sure of products availability, delivery time, payment process, and updating inventory of stocks.
  • ATT
    AT&T Postpaid Dept.
    ATT
    May 2010 - Aug 2011 (1 year 4 months)
    *Receiving Inbound calls from customers regarding billing. *account updating in Siebel. *processing payments and upselling new/existing products to clients while on call.
  • Dell
    DELL Solution Station Dept.
    Dell
    Nov 2009 - May 2010 (7 months)
    *Performing software troubleshooting for eligible customers. *up-selling Dell Solution Stations’ warranty before performing advanced software troubleshooting. *assisting out-of-warranty customers on basic troubleshooting. *up-selling Dell’s recommended software and hardware products. *Escalating advanced troubleshooting when necessary. *Using Salesforce as CRM - updating notes for call summary and checking correct data of clients.
  • PayPal
    PayPal - Customer Support
    PayPal
    Jul 2007 - Nov 2009 (2 years 5 months)
    *Receiving\inbound calls and emails from PayPal. *assisting clients on verifying their accounts, clarifying charges, payments, and online purchases using PayPal. *summarizing calls and emails. **The whole Management gave me thanks and upplause for a received Commendation Call from PayPal Headquarters for a specific client I assisted**
Education verified_user 0% verified
  • University of La Salette
    Accounting
    University of La Salette
Projects (professional or personal) verified_user 0% verified
  • L
    Logo and social media presence for Homemade Smoked Sausage Business
    Jun 2025 - Current (1 year 1 month)
    Created a Logo for a new homemade Smoked Sausage business and updating social media preference in facebook: https://www.facebook.com/profile.php?id=61577191596286
  • A
    As Graphic and Traditional Artist
    Jun 2014 - Current (12 years 1 month)
    I am passionate about design and have been a graphic designer for 10 years creating custom party labels, posters, and banners in my Etsy Shop - By Grace Illustrate - formerly Gracie's Art Shop. I'm knowledgeable in software design tools like Photoshop, Illustrator, Inkscape, and CANVA. I also paint using different mediums namely watercolor, oil, acrylic, and colored pencil. My portfolio link is https://www.behance.net/bygraceillustrate
  • V
    Vector Illustrator
    Jun 2014 - Jun 2023 (9 years 1 month)
    As an experienced Vector Artist, learning new softwares and design trends are always a must
  • I
    Illustration Projects on Behance
    My goal is to become a graphic artist / illustrator starting this year 2024 with the creative skills I developed for years. Behance Portfolio: https://www.behance.net/bygraceillustrate