Divina Gracia Babaran Traditional / Graphic Artist, Customer Service, Technical

C

Part Time Sales Representative/Customer Service - Remote

Custom Tattoo Design

Jun 2018 - Jun 2025 (7 years 1 month)

*Quoting correct prices for custom tattoo design requests via email. *following up on customers via email. *mediating between artists and customers regarding design process. *inputting and editing data in CRM for correct customer and design details using details from SHOPIFY customer email response. *Creating and Posting on social media for marketing using CANVA.

Call Quality Analyst - Customer Service

National Debt Relief LLC

May 2017 - Jun 2018 (1 year 2 months)

*Call Quality Analyst for Customer Service Department based in NY. *assessing and scoring customer service agent calls, taking notes of possible misinformation on company policy *taking notes of coaching opportunities. *meeting weekly and monthly deadlines of reports.

Payment Specialist

National Debt Relief LLC

Jul 2014 - May 2017 (2 years 11 months)

*Making outbound calls and emails to Credit Companies and Banks to process debt settlement payments for US clients. *making sure of proper schedule and amounts, updating document attachments in SALESFORCE CRM.

G

Graphic Artist / Etsy Shop owner

Gracie’s Art Shop

May 2014 - May 2024 (10 years 1 month)

I TURN MY WATERCOLOR ARTWORKS (DONE AS A HOBBY) INTO DOWNLOADABLE WALL ART - IN PDF, JPG AND PNG. I CREATE CUSTOM PARTY LABELS SUCH AS CHIPBAG, WATER BOTTLE, CANDY BAR LABELS, ETC.

C

Customer Service Representative

CoffeeForLesscom

Aug 2011 - Dec 2011 (5 months)

*communicating with first time or existing clients about their orders in the website. *assisting clients on making purchases. Tracking orders/contacting couriers like FEDEX, UPS, and USPS. *making sure of products availability, delivery time, payment process, and updating inventory of stocks.

AT&T Postpaid Dept.

ATT

May 2010 - Aug 2011 (1 year 4 months)

*Receiving Inbound calls from customers regarding billing. *account updating in Siebel. *processing payments and upselling new/existing products to clients while on call.

DELL Solution Station Dept.

Dell

Nov 2009 - May 2010 (7 months)

*Performing software troubleshooting for eligible customers. *up-selling Dell Solution Stations’ warranty before performing advanced software troubleshooting. *assisting out-of-warranty customers on basic troubleshooting. *up-selling Dell’s recommended software and hardware products. *Escalating advanced troubleshooting when necessary. *Using Salesforce as CRM - updating notes for call summary and checking correct data of clients.

PayPal - Customer Support

PayPal

Jul 2007 - Nov 2009 (2 years 5 months)

*Receiving\inbound calls and emails from PayPal. *assisting clients on verifying their accounts, clarifying charges, payments, and online purchases using PayPal. *summarizing calls and emails. **The whole Management gave me thanks and upplause for a received Commendation Call from PayPal Headquarters for a specific client I assisted**

Divina Gracia Babaran

About

Detail

Timeline

Résumé