D
Dionie Cris Bigtas Garpida
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Binangonan, Calabarzon, Philippines
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Full-time jobs
Résumé
Jobs
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- GCustomer Service Advocate / Tax BacklineGlowTouch PHAug 2023 - Feb 2025 (1 year 7 months)• Handled customer inquiries related to tax and account concerns with accuracy and professionalism. • Provided backline support for complex customer issues and coordinated with internal teams for resolution. • Maintained confidentiality when handling sensitive customer information and account details. • Delivered timely and customer-focused support while meeting quality and service standards.
- 4Customer Service Representative / Virtual Assistant4am MediaDec 2019 - Apr 2023 (3 years 5 months)• Provided customer support through email, chat, and other communication channels. • Assisted with virtual assistant and administrative tasks, including record management and follow-ups. • Resolved customer concerns efficiently while maintaining a positive customer experience.
- POnline Proctor / Virtual AssistantPSI ExamsSep 2019 - Nov 2021 (2 years 3 months)• Monitored online examinations to ensure compliance with testing procedures and security standards. • Assisted examinees with technical concerns and provided clear guidance during exam sessions. • Prepared reports and documentation related to exam incidents and candidate support.
Senior Process Executive – Financial RecoveryHinduja Global SolutionsDec 2013 - Sep 2017 (3 years 10 months)• Handled financial recovery accounts and communicated with customers regarding outstanding balances. • Supported account resolution by explaining payment options and documenting customer interactions accurately. • Maintained productivity and quality standards in a fast-paced BPO environment.
Education
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- UBachelor of Science in NursingUnciano Medical CollegesJan 2002 - Jan 2006 (4 years 1 month)