Diogo Bedran Linhares

Diogo Bedran Linhares

About

Detail

Customer Success | Leadership | Onboarding | CX | Services | RevOps | Sales | Account Management
Três Rios, State of Rio de Janeiro, Brazil
Contact Diogo regarding: 
work
Full-time jobs
Starting at USD54k/year
Flexible work
Starting at USD35/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Doctoralia Brasil
    Enterprise Customer Success Manager
    Doctoralia Brasil
    Apr 2025 - Current (1 year 3 months)
    As an Enterprise Customer Success Manager, I was instrumental in transforming the role of the Customer Success team at Doctoralia, shifting our focus from solely customer retention to actively driving expansion through upselling and cross-selling initiatives. This strategic pivot, approved by the CRO, resulted in a remarkable threefold increase in expansion numbers, showcasing our commitment to enhancing customer value and satisfaction. My expertise in customer relationship management (CRM) and account management, combined with tools like Salesforce and HubSpot, enabled us to effectively map the customer journey and implement tailored onboarding processes that fostered long-term success. Additionally, I leveraged my management coaching skil
  • Work for Impact
    Director of Customer Success
    Work for Impact
    Feb 2025 - Apr 2025 (3 months)
    As the Director of Customer Success, I led strategic initiatives to enhance customer satisfaction and retention, ensuring a seamless customer journey from onboarding to ongoing support. I managed a high-performing team, focusing on coaching and development to drive exceptional customer care and success. My role involved leveraging CRM tools, including HubSpot, to optimize our customer engagement strategies and streamline revenue operations. Additionally, I took an active role in sales management, improving our sales processes and participating in customer calls to better understand their needs. While at Work for Impact, I utilized our platform's AI features to differentiate our offerings, demonstrating how technology can enhance customer ex
  • Maestro ABM
    Head of Customer Success & Partner
    Maestro ABM
    Nov 2023 - Jun 2024 (8 months)
    *Managed the Customer Success team and Partners; *Reformulated Onboarding and ongoing motions *Built structure of the CS function to prepare for scale with Customer journey; Maturity model; Scope of work; Playbooks & Reports. *Collaborated with Sales, Marketing and Leadership to improve GTM motion.
  • C
    Business Owner
    CSLG Customer Success Consulting
    Oct 2023 - Current (2 years 9 months)
  • Ion Interactive
    Senior Manager of Revenue Operations
    Ion Interactive
    Sep 2022 - Jul 2023 (11 months)
    Structure the team, streamline processes, manage data, and support business growth: * Structured the Revenue Operations team by designing: Scope of work (for CS, Mkt, and Sales ops), Playbooks, Reports, Running critical projects for the business, and structuring the people development aspect of the team by creating job descriptions, career plan, expectations grid based on seniority and keeping structured 1on1s. * Restructured Deal desk function by creating an efficient process to submit, monitor and report requests. * Management of core business rules based on Deal Desk reports. * Support Go To Market teams and leaders, with strategic projects, presentation of reports (leading and lagging indicators), creation of dashboards with global re
  • Rock Content
    Global Director of Customer Success
    Rock Content
    Jul 2020 - Aug 2022 (2 years 2 months)
    As the Global Director of Customer Success, I was responsible for leading strategic initiatives that enhanced customer satisfaction and retention across diverse markets. I developed and implemented comprehensive customer journey maps to ensure seamless onboarding and support, while also coaching my team to excel in their roles. My leadership extended to managing both Customer Success Managers (CSMs) and Account Managers (AMs), where I focused on driving B2B sales and optimizing account management through effective use of CRM tools like HubSpot. Additionally, I built and executed sales processes aimed at increasing expansion and cross-selling opportunities, aligning with our annual recurring revenue (ARR) and bookings targets. This multiface
  • Rock Content
    Revenue Manager
    Rock Content
    Jan 2019 - Jul 2020 (1 year 7 months)
  • Rock Content
    Customer Success Team Leader
    Rock Content
    Feb 2014 - Jan 2019 (5 years)
  • Rock Content
    Customer Success Manager
    Rock Content
    Mar 2013 - Feb 2014 (1 year)
  • T
    Sales & Editorial Operations
    Textcorner
    Jan 2012 - Apr 2014 (2 years 4 months)
  • Buscapé Company
    Editor in SIVUM blog
    Buscapé Company
    Jan 2012 - Dec 2012 (1 year)
    As the Editor of the Sua Ideia Vale 1 milhão blog, I managed all aspects of the blog, focusing on entrepreneurship and providing valuable tips to aspiring entrepreneurs. My role involved crafting engaging content that resonated with our audience while implementing effective content strategies to enhance our reach. Additionally, I leveraged my experience in marketing automation from my previous role as the editor of the Buscape Company website, where I developed their content and contributed to their content marketing strategy. This experience allowed me to promote and expand brand awareness in the Brazilian market, ensuring that our initiatives made a significant impact during the second year of the Buscape challenge. My expertise in digita
  • W
    Editor
    WebHolic
    Oct 2009 - Dec 2013 (4 years 3 months)
    As an Editor, I was responsible for overseeing the content strategy, which included planning, writing, and promoting high-quality articles. I managed partnerships and sales initiatives, while also executing email marketing campaigns and advertisements to enhance our reach. My role involved a strong focus on social media marketing, where I engaged with audiences and promoted our content effectively. Additionally, I had the opportunity to publish articles as an invited writer in prominent Brazilian tech outlets, further establishing my credibility in the industry. Although marketing automation was not a primary focus, my experience in managing various marketing channels and strategies contributed to a cohesive digital marketing approach that
Education verified_user 0% verified
  • Centro Universitário Newton Paiva
    Bachelor of Communication (Advertising, Advertising
    Centro Universitário Newton Paiva
    Jun 2003 - Jun 2007 (4 years 1 month)