Customers Interaction Agents
Pepkor Group
Oct 2020 - Mar 2023 (2 years 6 months)
Assisting customer with their online order’s , queries and complains via telephonic , chats and emails.
Would assist with tracking their online orders and give feedback as to deliver date.
log formal complaints regarding services , product defect or wrong items delivered onto our CRM system.
Troubleshot and logging into our websites or their accounts