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Dikshith Krishnegowda
About
Detail
Illinois, United States
Résumé
Jobs
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Project ManagerRebecca Everlene Trust CompanyMar 2025 - Jun 2025 (4 months)• Directed the end-to-end development of an AI Slack assistant to automate chat summaries and natural language messaging, significantly enhancing team communication efficiency. • Oversaw a 10-week project timeline using Agile sprints and structured team check-ins to ensure on-time deliverables. • Coordinated cross-functional teams including AI, QA, and stakeholders to align project goals and meet key milestones while applying risk management techniques. • Delivered a functional MVP chatbot and refined its performance through iterative testing and continuous improvement practices. • Identified and mitigated key project risks by leveraging project budgeting and resource alignment skills.- ACustomer Service AssociateAccenture Solutions Private Ltd.Dec 2022 - Aug 2023 (9 months)• Resolved client network issues with a 95% satisfaction rate by blending technical expertise with clear, empathetic communication. • Authored comprehensive support documentation that reduced ticket resolution time by 18% and supported smoother user transitions. • Collaborated with process teams to streamline service workflows, resulting in a 12% improvement in team efficiency through effective stakeholder engagement.
- Executive Account ReceivableOmega HealthcareJul 2019 - Feb 2022 (2 years 8 months)• Managed claim processing for U.S. healthcare clients, maintaining 100% billing accuracy. • Shortened processing time by 15% through workflow improvements and team coordination. • Trained and supported new hires, ensuring a smooth onboarding experience.
Education
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- DMSDePaul University.Sep 2023 - Jun 2025 (1 year 10 months)
- ABachelor of Business Administration (BBA)Acharya Institute of Graduate StudiesAug 2016 - Sep 2020 (4 years 2 months)
Projects (professional or personal)
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- CCareer Guidance Platform (Product Management Concept)Apr 2025 - Jun 2025 (3 months)• Designed an AI-powered career guidance platform using the agile SPRINT framework, applying structured planning, user journey mapping, and rapid prototyping to deliver a validated product concept.
- SStrategic Role in Digital TransformationApr 2025 - Jun 2025 (3 months)• Led a comprehensive interview with a global bank's CIO to explore the evolving responsibilities of technology leadership, producing insights on innovation, collaboration, and future enterprise strategy.
- IIT Audit Case StudyJan 2025 - Mar 2025 (3 months)• Performed an IT audit on healthcare and e-commerce systems, assessing change management, cybersecurity (NIST CSF), cloud vendor risks, and GRC readiness to support information assurance and compliance.