Julio Javier Castillo Amador

Julio Javier Castillo Amador  new_releases

About

Detail

Custumer service, Sales and marketing associate.
Santa María Totoltepec, Estado de México, Mexico
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Timeline

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Résumé

Jobs verified_user 0% verified
  • Teleperformance Mexico
    Costumer service representative public Remote experience
    Teleperformance Mexico
    Nov 2022 - Jan 2025 (2 years 3 months)
    - As a Customer Service Representative, I provided remote support for a USA healthcare company, Centene Ambetter Health, and a communications company, Comcast, assisting customers with authorizations, eligibility processes, and benefit purchases. I maintained a high level of rapport and quality while addressing customer inquiries and requests, conducting offers and product sales through both inbound and outbound calls. - Additionally, I effectively managed remote work dynamics, ensuring productivity and communication while working from home, which enhanced my ability to assist customers efficiently and maintain service excellence. - Utilized cloud computing tools to streamline customer service processes, ensuring quick access to informati
  • Hogares Unión
    Strategist key Account manager
    Hogares Unión
    Mar 2020 - Mar 2022 (2 years 1 month)
    - Leads generation by remote work through digital channels and paid ads, utilizing social media platforms like Meta Ads, while also engaging in face-to-face sales representation and customer service to build strong rapport with clients. - Developed and implemented marketing strategies, designing campaigns on social networks to enhance the customer sales inbound cycle, leveraging CRM tools and mailing campaigns. Additionally, provided financial solutions for customers, including credit options, to support their purchasing decisions and enhance overall customer satisfaction. - Offered virtual assistance through chat and messaging platforms to ensure timely communication and support for customers, further strengthening client relationships an
  • Rappi
    Key Account Manager
    Rappi
    Jun 2019 - Jan 2020 (8 months)
    - Marketing and operations strategist with key account partners, managing customer service and business appointments to drive expansion, training, and sales growth for business allies on the restaurants app for Metepec and Toluca. - Utilized Google Drive tools for effective follow-up and control, ensuring streamlined communication and project management throughout the partnership process. - Leveraged cloud computing tools to enhance data management and collaboration, facilitating efficient access to information and resources necessary for maintaining strong partnerships. - Implemented cloud services to optimize project workflows and ensure that all stakeholders had real-time access to critical data, further supporting the overall success
  • M
    Business Sales Manager
    MyVoga
    Dec 2016 - Jul 2017 (8 months)
    As a Business Sales Manager, I supervised sales and brand loyalty campaigns for B2B clients, specifically leading brand loyalty marketing initiatives for Mondelez International. My responsibilities included comprehensive data reporting for clients to track campaign performance and effectiveness. Additionally, I utilized Google Drive tools for project management and organization, ensuring efficient control and maintaining a detailed work list to streamline operations and enhance productivity. I also implemented Scrum methodologies through daily meetings to facilitate the delivery of design and digital content projects to customers, ensuring that all tasks were aligned with client expectations and timelines. Furthermore, I practiced autogesti
  • BBVA Bancomer
    Banquer
    BBVA Bancomer
    Jul 2011 - Feb 2016 (4 years 8 months)
    As a Banquer, I specialized in providing exceptional customer service through various channels, including mailing and calling, while conducting outbound sales for banking services and financial products such as loans, credit cards, and money investments in commercial banking. Additionally, I implemented email marketing strategies to enhance customer engagement and retention, which complemented my outbound and inbound calling efforts, ensuring a comprehensive approach to customer service and sales. Furthermore, I prepared business proposals for new investments and credit acquisition, effectively engaging both existing customers and new prospects to drive growth and foster strong client relationships. I also provided virtual assistance throug
  • L
    Restaurante
    La Estacion S.A.
    Nov 2004 - Jul 2011 (6 years 9 months)
    Como parte del equipo del restaurante, fui responsable de garantizar una experiencia excepcional para los clientes, gestionando las operaciones diarias y supervisando al personal para mantener altos estándares de servicio. Además, trabajé en la construcción de relaciones públicas con los clientes actuales, lo que contribuyó a obtener nuevas reservas para el restaurante y a fomentar una base de clientes leales. Mi experiencia en emprendimiento, al ser socio de uno de los propietarios del restaurante, me permitió comprender mejor las dinámicas del negocio y contribuir a su crecimiento y éxito a largo plazo.
Education verified_user 0% verified
  • UnADM
    Mercadotecnia internacional, marketing/gestión de marketing
    UnADM
    Sep 2013 - Oct 2016 (3 years 2 months)
    college practices
  • A
    PROMOTOR DE SOCIEDADES DE INVERSION, Banca y servicios financieros
    AMIB
    Asociación mexicana de intermediarios bursátiles.
Projects (professional or personal) verified_user 0% verified
  • L
    Consultive sales
    Learnex México
    Oct 2022 - Nov 2022 (2 months)
    - Researched and contacted new leads in collaboration with teammates and leaders, utilizing social networks to develop innovative strategies for engagement. - Executed messaging campaigns and email marketing through LinkedIn and outbound calls to generate new members for the English app, successfully completing consultative sales. - Paid special attention to verbal sales details, ensuring effective communication throughout the sales process, all while working remotely. - Additionally, employed digital content creation skills to enhance email marketing efforts, driving customer enrollment and engagement with our services. - Managed financial services by ensuring timely processing of payments related to new client contracts, which contribu
  • P
    Perkwiz app expantion
    Perkwiz
    Jan 2020 - Jun 2020 (6 months)
    - Sign up new providers for the Perkwiz app through virtual appointments, leading the team of hunters in Mexico and Colombia for new partner acquisition while executing email marketing campaigns, all conducted in a virtual and remote work environment. - Utilized Google Drive for business control and collaboration, ensuring efficient management of documents and resources throughout the expansion process. - Acted as the Key Account Manager (KAM) responsible for brand expansion, leveraging my expertise to foster strong relationships with partners. - Developed digital content for advertisements to enhance brand visibility and engagement. - Employed Scrum methodologies to effectively manage the expansion team, ensuring streamlined processes
  • I
    Marketing agency
    InteliaMX
    Jul 2018 - Jun 2019 (1 year)
    - Created and managed comprehensive marketing campaigns, designed engaging posts, and led the creative team for social media initiatives. - Conducted consultative sales, successfully closing deals, and performed outbound calls to secure new business appointments. - Utilized Google Drive tools for effective business control and collaboration, ensuring streamlined project management and communication within the team. - Employed CRM (Client Relationship Management) platforms to follow up on leads generated from advertising efforts, effectively qualifying them to enhance our sales pipeline and improve client engagement. Additionally, managed the administrative budget for marketing ads for various clients at the agency, ensuring optimal alloc
  • A
    Marketing consultant
    ADEA
    Feb 2018 - Apr 2018 (3 months)
    - Developed and implemented comprehensive marketing strategies to enhance brand visibility and engagement. - Conducted thorough research and outreach efforts to establish a robust digital marketing strategy for the new company. - Leveraged B2B sales skills to gather critical information from both internal and external sources, facilitating the acquisition of new B2B customers and driving project success. - Utilized project management expertise to ensure that all marketing initiatives were executed efficiently and aligned with business objectives. Additionally, provided customer support to intern customers, fostering positive relationships and enhancing overall client satisfaction, which contributed to the success of marketing initiatives
  • PROMART
    Promart sales advisor
    PROMART
    Aug 2017 - Jan 2018 (6 months)
    - Served as a sales advisor for key account customers, effectively setting appointments through email marketing campaigns and cold calling, while meticulously entering and cross-referencing databases. - Acted as a sales representative for new customer acquisitions, conducting appointments for potential new customers, onboarding new accounts for the company, and delivering exceptional customer service. Additionally, I facilitated credit options for customer purchases, enhancing the overall purchasing experience and supporting customer financial needs. - Utilized cloud services, specifically the Pipedrive application, for effective control and management of customer interactions and sales processes, which streamlined operations and improved