Diego Doherty

Diego Doherty

About

Detail

Buenos Aires F.D., Argentina

Contact Diego regarding: 
Flexible work
Starting at USD13/hour

Timeline


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Job
school
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Résumé


Jobs verified_user 17% verified
  • Ecolab
    Senior Customer Service Specialist
    Ecolab
    Mar 2026 - Current (6 months)
    Manage a team of Agents providng superb Customer Service via email, phone and CRM tools. KPI and customer feedback analysis.
  • Outlier.ai
    Media analyst
    Outlier.ai
    Feb 2025 - Current (1 year 7 months)
    Visual Media analysis
  • E
    Communication Director
    EDO SAT, Bus transport Company,
    Mar 2020 - Apr 2025 (5 years 2 months)
    • Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication with the integration of CRM software tools, both internal and institutional. Additionally, utilized travel planning skills to coordinate logistics for communication-related events, ensuring efficient and timely service delivery across various initiatives.
  • A
    C.S.M. verified_user Verified experience
    AMEX GBT Corporate Travel call center,
    Jun 2018 - Dec 2019 (1 year 7 months)
    As a Customer Success Manager (C.S.M.), I focused on the development of an efficient methodology for deescalating challenging customer interactions and complex case scenarios. My role involved leveraging creative problem-solving skills to address client concerns effectively while ensuring high levels of customer retention and satisfaction. I demonstrated strong team leadership and management capabilities, guiding my team of 20 agents at Amex GBT and 234 drivers at EDOSAT to achieve operational excellence and meet key performance indicators (KPIs). Additionally, I utilized my extensive product knowledge and proficiency in CRM tools to enhance client onboarding processes and streamline account management. My experience with marketing automati
  • P
    Sales and Manager at Premium Private Jet service
    Premier Aviación Inc,
    Jan 2015 - Apr 2018 (3 years 4 months)
    As a Sales Manager at Premium Private Jet Service, I managed a diverse range of responsibilities, including reservations, catering, pre-boarding lounge services, and immigration and customs processes, all aimed at delivering a unique and top-tier customer service experience. Additionally, I designed a project for an hourly rate sales scheme tailored for the private jet industry, which enhanced revenue streams and improved service offerings. I also maintained the clients' commercial operations database, ensuring accurate tracking and reporting of sales activities, which supported strategic decision-making and operational performance management. My role required strong project management skills and a deep understanding of travel policy, enabl
  • A
    Cabin Service Manager
    AMERICAN AIRLINES,
    Jul 1990 - Aug 2013 (23 years 2 months)
    Handle customer complaints in flight and out flight related to flight attendant attention.
Education verified_user 0% verified
  • Amex GBT
    Revenue management in Hotel Industry
    Amex GBT
    Aug 2019 - Sep 2019 (2 months)
  • Adecco
    Emotional intelligence
    Adecco
    Apr 2019
  • S
    Socila Media Manager
    Jan 2019 - Dec 2019 (1 year)
  • Universidad de Valencia
    CRM
    Universidad de Valencia
    Mar 2017
  • U
    CSR
    Universidad de Louvain
    Mar 2017
  • I
    Airline Alliances Integration
    ITF
    Jan 2015 - Feb 2015 (2 months)
  • C
    Collective Bargain Negotiation
    Mar 2005 - Dec 2005 (10 months)
  • Universidad de Palermo
    College degree in Communication
    Universidad de Palermo
    Mar 1988 - Dec 1992 (4 years 10 months)
Projects (professional or personal) verified_user 0% verified
  • A
    Integration of GDS systems with hotel apps platforms.
    AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL AMEXGBT
    Oct 2018 - Nov 2019 (1 year 2 months)
    Desigend along with software team the integration and warning tools for GDS reservation system.
  • H
    Hour time package for Premium jets.
    Mar 2016 - Mar 2017 (1 year 1 month)
    Designed a discounted in advance hour time frame package for our premium jets.