Diego Alexander Martinez Arevalo

Results-driven Customer Service Specialist with over 3 years of experience supporting U.S.-based healthcare and retail clients in fully remote, high-volume environments. Proven ability to deliver exceptional customer experiences through inbound calls, live chat, and email support, consistently exceeding key performance metrics (Average Handle Time (AHT) 96%, high Customer Satisfaction (CSAT)). Highly skilled in Customer Relationship Management (CRM) systems, ticketing platforms, data entry, and case management, with a strong focus on first-contact resolution, efficiency, and customer satisfaction. Adept at navigating complex inquiries and ensuring compliance with industry regulations like HIPAA.