Diana Peprah Fenteng

B

Administrative Officer (Library & Exams)

Brainy Bairn School

Oct 2021 - Current (4 years 10 months)

As an Administrative Officer (Library & Exams), I effectively managed the acquisition, cataloging, stamping, and shelving of new library materials and textbooks. I implemented innovative reading programs and activities that enhanced library usage by 50%, while also preparing financial estimates and managing the library budget. I designed a library management system to track inventory and book circulation, ensuring efficient operations. Additionally, I provided information regarding admission requirements, programs, and school policies, and distributed admissions materials and informational brochures. I trained invigilators for the IGCSE and A level Cambridge Examination, while also receiving, securely storing, and maintaining the confidenti

E

Life Planner (Sales & Customer Service Representative)

Enterprise Life Insurance Company

Dec 2019 - Sep 2021 (1 year 10 months)

As a Life Planner (Sales & Customer Service Representative), I designed and implemented effective marketing strategies to sell new insurance contracts or adjust existing ones. I completed coverage applications to obtain underwriting approval and organized customer service activities to assist clients with their insurance claims. Additionally, I gathered and managed data on leads, prospects, and existing clients to enhance service delivery and improve client interactions. I utilized HubSpot and Calendly to streamline task management and enhance customer support, ensuring a more efficient workflow and improved client communication throughout the sales and service processes. Furthermore, I applied SEO techniques to attract potential customers,

C

Sales & Marketing Executive

Cortex Technologies

Sep 2016 - Nov 2019 (3 years 3 months)

• Developed the company's social media platforms (Twitter, Facebook, LinkedIn updates, Google Ads), thereby increasing sales by 10%. • Successfully resolved all customer complaints, resulting in increased customer satisfaction. • Identified new business opportunities, negotiated deals, and built strategic partnerships. Additionally, I utilized virtual assistance skills to provide technical support for clients remotely using TeamViewer or AnyDesk, ensuring a seamless experience and enhancing client relationships. - Conducted cold calling to introduce our company and the solutions we offer, which involved researching and compiling a prospective list of clients to target, further expanding our outreach and potential customer base. - Embrac

C

National Service Personnel

Cortex Technologies

Aug 2015 - Aug 2016 (1 year 1 month)

As a National Service Personnel, I was responsible for identifying new business opportunities, negotiating deals, and building strategic partnerships. I generated leads through cold calling and prospecting, ensuring a robust pipeline of potential clients. I resolved customer inquiries and complaints promptly and efficiently, while also providing virtual assistance by offering solutions to clients' technical problems via TeamViewer and Anydesk, ensuring a seamless customer experience and enhancing client satisfaction. Leveraging insights from my sales and marketing experience, I informed pricing strategies that effectively connected the product, customer, and marketplace, helping to set prices that appealed to customers while aligning with t

U

Internship

Unibank

Jun 2013 - Aug 2013 (3 months)

• Assisted vault teller in recording cash movement between vault teller and other tellers to reflect various denominations received from and paid to tellers. • Built strong customer relationships through effective communication • Encouraged the use of ATMs to streamline banking processes and reduce wait times.

A

Class teacher

Aroma of W isdom School

Jun 2011 - Aug 2011 (3 months)

Developing engaging and effective lesson plans aligned with the curriculum. Delivered lessons using a variety of teaching methods to cater to different learning styles

Diana Peprah Fenteng

About

Detail

Timeline

Résumé