Diana Lorena Tinjacá Solano
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Diana Lorena Tinjacá Solano

Diana Lorena Tinjacá Solano  new_releases

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International Business Graduate
Bogota D.C., Colombia

Contact Diana regarding: 

Flexible work
Starting at COP12.5K/hour ~USD3.04/hour
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Résumé

Jobs verified_user 0% verified
  • Huawei Technologies
    Billing Analyst
    Huawei Technologies
    Sep 2023 - Current (1 year 10 months)
    As a Billing Analyst, I was responsible for analyzing billing data, ensuring accuracy in invoicing, and resolving discrepancies to maintain customer satisfaction. I collaborated with cross-functional teams to streamline billing processes and improve overall efficiency. Additionally, I utilized calendar management skills to keep track of important events, meetings, and tasks, ensuring that all critical deadlines were met and responsibilities were accomplished in a timely manner. This proactive approach not only enhanced my organizational capabilities but also contributed to the smooth operation of the billing department.
  • Z
    Zoom Dental
    Zoomdental
    Feb 2022 - Sep 2023 (1 year 8 months)
    The responsibility for overseeing service support across Latin America was held, with the role serving as the primary liaison between customers and the company, with Zoom Dental as the distributor. The duties included managing both email and direct support interactions, coordinating various training trips across different countries, and overseeing calendar management to ensure efficient scheduling and organization of support activities.
  • Outplex
    Customer service agent
    Outplex
    Aug 2020 - Oct 2021 (1 year 3 months)
    Provided exceptional customer support through various channels, including email and live chat. Managed and prioritized a high volume of incoming emails, ensuring timely and accurate responses while handling other tasks simultaneously. Managed calendars and scheduled appointments to optimize team productivity and ensure timely follow-ups with clients. Developed and implemented email templates and standard responses to streamline communication and improve efficiency. Collaborated with other departments to resolve complex issues and ensure customer satisfaction. Analyzed email communication patterns and feedback to identify areas for improvement and enhance overall service quality.
  • S
    Customer service representative
    Scotiabank
    Apr 2017 - Feb 2018 (11 months)
    - Asistir a clientes en operaciones bancarias, asesoría fiannciera personalizada, transacciones en línea - Solución de problemas bancarios y promoción de productos
  • R
    Manager assistant
    Rotana Computers
    Feb 2016 - Feb 2017 (1 year 1 month)
    Provided comprehensive administrative support to senior management, including calendar scheduling, meeting coordination, and travel arrangements. Efficiently managed high-volume email correspondence, prioritizing messages, drafting responses, and ensuring timely follow-up on critical issues. Implemented systems to streamline email organization and improve response efficiency. Oversaw daily office operations, including office supplies inventory, equipment maintenance, and facility management.
Education verified_user 0% verified
  • N
    Performance Management and International Branding
    NHL Stenden
    Jan 2015 - Jun 2015 (6 months)
  • Politécnico Grancolombiano
    International Business
    Politécnico Grancolombiano
    Aug 2012 - Dec 2018 (6 years 5 months)
Projects verified_user 0% verified
  • Outplex
    Outplex
    Outplex
    Aug 2020 - Sep 2021 (1 year 2 months)