Diana Amaya Continuous Improvement Specialist focused on achieving operational

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Quality Assurance Lead

REVISTA INTEGRATEC, ITESM

Aug 2021 - Dec 2023 (2 years 5 months)

I design and implement policies and procedures on regulatory affairs to ensure regulatory compliance. I make action plans to ensure continuous improvement of processes and procedures. I drive compliance with customer requirements and local and international standards (FDA, GCP, HIPPA, EMA). CAPA implementation and follow-ups I promote root cause analysis and subsequent improvement, corrective and preventive actions for product and process issues. I ensure tracking, metrics compliance, and deviation prevention and resolution.

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Quality and Processes Responsible Andean Region

Scanton US SUS CINEPOLIS

Dec 2013 - Sep 2020 (6 years 10 months)

I standardized the operational and administrative procedures for all movie theaters in the Andean Region (Colombia, Peru, Panamá, and Chile), all based in the Mexico headquarters. I led the regional operational improvement program in theaters, implementing several projects like Sales Philosophy, Popcorn, and Atmosphere projects to improve the customer experience. In quality circles, we can improve staff turnover, satisfaction tracking, and mystery shopper indicators. We designed the Quality Internal Audit Program and implemented preventive, corrective, and improvement actions. Estandarización de procedimientos en la Region Andina (Colombia, Peru, Panamá y Chile). Dirigir y planificar las políticas y la estrategia de calidad asegu

Quality Engineer

Morpho

Dec 2012 - Dec 2013 (1 year 1 month)

We ensure compliance with the quality management system for each company's processes. I made the dissemination and feedback of all the tools for continuous company improvement. (Root cause analysis, 5 Whys, TDB, Agrippa, PROMPT, 8D.). Asesorar y apoyar a los líderes de proceso con el desarrollo de buenas prácticas y metodologías de calidad enfocadas a la optimización de sus resultados y la consecución de la satisfacción del cliente. Implementar el SGC en los procesos de la compañía y garantizar su efectivo cumplimiento. Participar y promover la cultura de calidad en el desarrollo de las actividades diarias de todos los procesos de la sucursal. Promover la efectiva la divulgación y capacitación a todos los colaboradores de la sucursa

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Directora Logistica, Calidad y Servicio al Cliente

COORATIENDAS

Dec 2008 - Oct 2012 (3 years 11 months)

Process improvement, with statistical and improvement tools, implementation of indicators, follow-up audits, personnel management, and quality control throughout the process. Ensure compliance of processes and products with the required legal and technical quality standards. required quality standards. Establish and implement or improve the Quality System so that it guarantees the quality of products and processes. Review compliance with the programs established in the company. Perform internal audits for compliance with the respective program. Select and evaluate suppliers, coordinating it properly with the Purchasing Department. Coordinate and be responsible for the attention and investigation of claims. Support the maintenance of

Head of Quality Assurance

La huerta de oriente

Aug 2006 - Feb 2008 (1 year 7 months)

HACCP, ISO 9001, ISO 22001 certification. Increase and improve the microbiological and physicochemical sampling plan for the entire manufacturing process. I followed up on the management indicators' results and took corrective and preventive actions. I trained all personnel on the quality system and directed the company's training program. I designed and implemented the internal audit program. Design and manufacture of new products.

Ing. Calidad

Club Los Lagartos

Aug 2006 - Oct 2008 (2 years 3 months)

Diana Amaya

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