Dharshan Kumar P

Dharshan Kumar P

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Technical Support Engineer
Chennai, Tamil Nadu, India
Contact Dharshan regarding: 
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Full-time jobs
Starting at USD1k/month
Flexible work
Starting at USD6.55/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • DevRev
    Technical Support Engineer
    DevRev
    Sep 2025 - Jun 2026 (10 months)
    • Built a Claude-powered L2/L3 automation skill that reads ticket context, detects bug patterns, and classifies severity — triaging 70% of tickets autonomously without any manual Datadog lookup, cutting resolution time significantly. • Managed 500+ tickets, 30+ on-call escalations, and 400+ bug reports for Paytm, Razorpay, HDFC Bank, Bajaj Finance, and IndiGo using Datadog log analysis and session analytics within SLA guidelines. • Handled 800+ customer conversations and closed 80+ implementation tickets, maintaining high CSAT and first-contact resolution (FCR) across all enterprise accounts. • Debugged 50+ API integration failures and webhook misconfigurations via Postman and DevRev SDK; delivered root-cause analysis (RCA) reports to engin
  • D
    Cloud Support Intern
    Dotcom Infoway
    May 2024 - Jul 2024 (3 months)
    • Monitored cloud infrastructure using AWS CloudWatch and CloudTrail; reduced cost overruns by 15% through proactive alerting and resource rightsizing. • Automated CI/CD deployment pipelines via AWS CloudFormation, reducing deployment failures by 35%.
Education verified_user 0% verified
  • Amazon Web Services
    AWS Certified Solutions Architect – Associate (SAA-C03)
    Amazon Web Services
    Aug 2025 - Sep 2025 (2 months)
  • Nptel
    Deep Learning, Introduction to IoT & LLM
    Nptel
    Jul 2025 - Aug 2025 (2 months)
  • Microsoft
    Microsoft Certified: Azure Solutions Architect
    Microsoft
    Jun 2025 - Jul 2025 (2 months)
  • Amazon Web Services
    AWS Certified Cloud Practitioner (CLF-C02)
    Amazon Web Services
    Apr 2025 - Jun 2025 (3 months)
  • Chennai Institute of Technology
    B.E., Computer Science & Engineering
    Chennai Institute of Technology
    Jan 2022 - Jan 2026 (4 years 1 month)
    CGPA: 8.7
Projects (professional or personal) verified_user 0% verified
  • Independent
    AI Monitoring Chrome Extension – NoCap
    Independent
    Mar 2026 - May 2026 (3 months)
    • Built an enterprise-grade browser extension using LLM-based classifiers for real-time toxic content detection across 10+ languages — operates like a live monitoring agent that intercepts, classifies, and flags policy violations before they reach end users, with sub-200ms response latency. • Engineered a real-time admin alerting pipeline via email and push notifications for policy-violation monitoring, and a domain reputation engine that instantly blocks unsafe websites — directly mirrors the escalation and alerting workflows used in enterprise support operations. • Implemented tamper-proof session-persistent audit logging that retains activity records even after deletion attempts — applying the same data integrity and compliance standards
  • Independent
    Data Lake for E-Commerce Analytics
    Independent
    Dec 2025 - Jan 2026 (2 months)
    • Architected a fully serverless data lake on Amazon S3 with schema-on-read storage, ingesting 50M+ records via AWS Glue ETL pipelines with Athena SQL querying — provides the data visibility layer that support teams rely on for trend analysis, ticket volume forecasting, and SLA reporting. • Developed real-time QuickSight BI dashboards and event-driven AWS Lambda triggers for continuous pipeline execution — gives operations and support leadership instant visibility into platform health, mirroring the observability dashboards used for proactive incident detection.
  • Independent
    Custom Cloud Storage & VM Orchestration System
    Independent
    May 2025 - Aug 2025 (4 months)
    • Designed a self-hosted cloud platform with per-user MinIO (S3-compatible) object storage, role-based access control (RBAC), and automated Linux VM provisioning — built to understand the full infrastructure layer that support engineers debug daily in enterprise cloud environments. • Built a FastAPI backend exposing RESTful endpoints for file and VM lifecycle management, with a React frontend featuring real-time VM status monitoring — gaining direct hands-on exposure to the API layers and system state dashboards used in platform and cloud support roles.