Dhanjeet Singh Manchanda
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Dhanjeet Singh Manchanda

About

Detail

Kraków, Lesser Poland Voivodeship, Poland

Contact Dhanjeet regarding: 

work
Full-time jobs
Starting at USD2.5K/month
Flexible work
Starting at USD25/hour
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Internships
Starting at USD2.5K/month

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • O
    QA VIP Manager
    Ocean Digital
    Aug 2023 - Current (1 year 10 months)
    • Leading and managing the quality analysis team. • Ensuring consistent, high-quality customer service. • Identifying and implementing automation opportunities. • Developing and executing customer retention strategies. • Preparing reports on quality metrics and automation progress. • Collaborating with stakeholders for continuous improvement. • I focus on enhancing the VIP customer experience through efficient processes and personalized service.
  • TrueCare24
    Lead Operations Manager
    TrueCare24
    Oct 2021 - Apr 2023 (1 year 7 months)
    • Managing teams for COVID-19 vaccinations and testing for CDPHE in Colorado. • Establishing and enforcing sales and business operational processes. • Providing training and development for customers and internal teams. • Overseeing behavioral and telehealth health services in Colorado, Texas, and Kansas. • Serving both B2C and B2B clients. I focus on driving operational excellence and ensuring successful contract execution across multiple states. Additionally, I utilized Loom to create informative videos for both existing and new clients, enhancing communication and engagement. I also contributed as a copywriter for our team, developing compelling advertisements for various campaigns to effectively promote our services.
  • W
    Freelancer
    Wot Wanderer
    Aug 2020 - Jul 2024 (4 years)
    • Expert Instagram filters and effects designer and creator offering creative solutions to enhance social media presence • Skilled social media manager specializing in driving engagement and brand growth across various platforms. • Website development and SEO management experts deliver optimized websites for improved online visibility and search engine rankings.
  • D
    Business Owner
    DRM Sales
    Jan 2016 - Jun 2020 (4 years 6 months)
    • Experienced franchise restaurant owner and manager of two Subway locations and a Wat-a-Burger restaurant. • Achieved a remarkable fourfold increase in quarterly turnover by implementing streamlined and efficient operational processes. • Successfully managed a team of over 40 direct employees, ensuring smooth operations and exceptional customer service. • Acknowledged by the Head of Subway India Company for outstanding store growth and performance. • Proficiently sold the business for a profit after four years running (due to relocation outside the country).
  • L
    Business Owner
    Lovable Paws,
    Nov 2010 - Nov 2017 (7 years 1 month)
    • I successfully transformed my passion for pets into a lucrative business by starting my own pet store. • Innovatively implemented and adopted new business ideas for the local market, expanding from serving direct customers to becoming a trusted supplier for other pet stores. • After establishing a stable business foundation, I shifted my focus to the growth of my restaurants and subsequently handed over the pet store business to my family in 2017. • Utilized Zoho CRM to effectively manage customer relationships, ensuring a high level of service and satisfaction, which contributed to the overall success of the business.
  • T
    Business Owner
    The Green Cubes,
    Jun 2008 - Jun 2010 (2 years 1 month)
    • Owned and managed a telemarketing call center with a robust capacity of 100 employees, delivering exceptional outbound calling services. • Operated diverse B2B and B2C processes, serving markets in the USA, UK, and Australia through our telemarketing call center.
  • I
    Customer Care Manager
    Infovision,
    Jan 2008 - Jun 2008 (6 months)
    • Managed all aspects of customer care operations, ensuring exceptional customer service and satisfaction, resolving customer issues, and driving team performance for optimal results. • Additionally, implemented a strategy that included making a designated number of cold calls each day to promote credit card applications, which enhanced our outreach efforts and contributed to overall customer engagement.