Deyner Andres Cruz

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HR assistant Remote experience

Amazon Support Services

Aug 2021 - Nov 2022 (1 year 4 months)
Employee Resource Center, HR Specialist

Amazon

Aug 2021 - Nov 2022 (1 year 4 months)

– Served as a Human Resources Assistant, managing operations across Mexico, Canada, and the USA. – Managed the ticketing system, ensuring timely resolution of HR-related issues across North America. – Administered HR functions for the business line, handling employee inquiries via tickets, chats, emails, and phone calls.
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Help Desk Assistant

Marandino Media

Jan 2020 - Jul 2021 (1 year 7 months)

– Delivered eficient technical support to end-users via phone, email, and chat, resolving issues promptly. – Maintained accurate documentation of support interactions and solutions using a ticketing system – Demonstrated expertise in diagnosing and resolving hardware and software issues.
Customer Service Representative

Amazon

Mar 2018 - Jun 2019 (1 year 4 months)

– Handled a high volume of customer inquiries, consistently meeting or exceeding performance metrics. – Managed customer accounts, processed orders, and facilitated returns or exchanges when necessary. – Provided exceptional customer service through phone, email, and chat by addressing inquiries and resolving issues promptly.
Customer Service

Amazon

Mar 2018 - Jun 2019 (1 year 4 months)
Fraud Identity Agent

Sykes

Sep 2017 - Feb 2018 (6 months)

– Conducted thorough reviews of customer accounts to identify and prevent potential fraudulent activities. – Communicated with customers to verify account information and resolve identity-related concerns. – Verified customer identities through various authentication methods to ensure account security and worked closely with credit bureaus.

Education 0% verified

Deyner Andres Cruz

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Deyner's behavioral traits
Deyner's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.