Devony JOY Omeir

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Talent Acquisition & Recruitment Specialist

Power Placing

Jan 2025 - Current (1 year 7 months)

As a Talent Acquisition & Recruitment Specialist at Power Placing, I was responsible for posting and managing job advertisements through Indeed and other platforms, while maintaining a strong candidate pipeline across multiple accounts and locations. I screened candidates and assessed qualifications for each role, submitting qualified candidates to hiring managers for final interviews. Additionally, I managed the onboarding process using the GOCO HR system, conducted background checks with DataSource and S2 Verify, and ensured candidates were fully cleared and ready to start. I also conducted follow-up calls with new hires after onboarding and collected and analyzed their feedback. To enhance my recruitment efforts, I utilized Microsoft 36

Employee Engagement Coordinator

Ibex

Jan 2022 - Dec 2024 (3 years)

As an Employee Engagement Coordinator, I led initiatives aimed at enhancing employee retention and morale, providing real-time problem resolution and support to staff. I meticulously planned and coordinated team activities and internal campaigns, ensuring alignment with organizational goals. My responsibilities included developing budgets and managing engagement resources effectively, utilizing my skills in budget management and data analysis to optimize resource allocation. I presented engagement strategies based on comprehensive survey data and performance metrics, ensuring that our initiatives were data-driven and impactful. Furthermore, my experience in travel planning has honed my organizational skills and attention to detail, which a

Technical Support Associate (TOAST POS)

Ibex

Jan 2020 - Jan 2022 (2 years 1 month)

Provided technical support for TOAST restaurant POS systems. • Guided customers through system setup and onboarding. • Troubleshot hardware and software inconsistencies. • Reviewed daily cashier and transaction reports. • Supported customer integrations with customized hardware solutions (handhelds, kiosks, terminals). • Assisted with payroll, reporting, and marketing tools within the POS system. • Leveraged AI tools such as ChatGPT and Gemini to expedite the troubleshooting of technical issues, research effective solutions, and enhance the clarity and professionalism of customer communications. • Utilized AI to simplify complex troubleshooting steps, document established processes, and draft comprehensive responses, thereby increasing over

Customer Care Associate

Ibex

Feb 2016 - Feb 2018 (2 years 1 month)

Served as the primary point of contact for customers seeking assistance with international money transfers, demonstrating strong customer service and communication skills. Provided high-volume phone support in a fast-paced, highly regulated financial environment, consistently meeting performance and quality metrics. Ensured strict customer data confidentiality and full compliance with financial security standards and regulations. Assisted customers with sending and receiving funds across multiple countries and currencies, applying in-depth knowledge of international money transfer policies, fraud prevention techniques, and all relevant compliance procedures. Resolved complex transaction issues, payment delays, and account discrepancies with

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Customer Care Associate

Accedo Technology

Feb 2015 - Jan 2016 (1 year)

Provided inbound customer service support. Maintained strong performance metrics and attendance.

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Director of Acquisition Area

La Cruz de Rio Grande Municipality

Mar 2013 - Jan 2015 (1 year 11 months)

As the Director of Acquisition Area, I led community development projects and managed budgets effectively, ensuring that all initiatives aligned with strategic objectives. I coordinated project proposals and execution, overseeing the entire lifecycle from conception to completion. My experience in managing procurement processes for public infrastructure projects, including roads, buildings, and community works, provided me with a strong familiarity with construction terminology. This knowledge was essential as I reviewed technical specifications, coordinated with engineers and contractors, and ensured compliance with project requirements, budgets, and timelines. This hands-on exposure not only enhanced my project management and coordination

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Financial Advisor

La Cruz de Rio Grande Municipality

Mar 2012 - Feb 2014 (2 years)

Prepared and managed municipal budgets, ensuring fiscal responsibility and alignment with strategic objectives. Oversaw payroll processes, maintaining accuracy and compliance with all relevant regulations. Managed and organized comprehensive financial documentation, including invoices, accounts payable, and accounts receivable, to support efficient operations and audits. Utilized project management principles to coordinate financial aspects of public infrastructure projects. • While this role did not directly involve medical billing, the meticulous attention to detail required for managing municipal financial documentation and payroll significantly strengthened record management, compliance, and financial reporting capabilities, transferabl

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