D
DEVON FLASH
About
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Florida, United States
Timeline
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Résumé
Jobs
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- CCustomer Service Representative (Freelance)May 2017 - Current (8 years 4 months)• Responded to customer inquiries via phone and email, ensuring timely and effective resolution. • Troubleshot issues and provided tailored product and service recommendations. • Built strong rapport with customers, resulting in positive feedback and increased retention.
- MSecurity OfficerMegladon Security Group, LLC,May 2017 - Current (8 years 4 months)• Ensured the safety and security of premises while providing courteous customer assistance. • Resolved conflicts and de-escalated tense situations with professionalism and tact. • Maintained accurate and detailed incident reports. • Communicated effectively with team members and supervisors to coordinate responses. • Assisted guests and employees with inquiries, demonstrating strong interpersonal skills. Additionally, handled cash transactions when necessary, which involved paying staff or receiving fees and down payments, further enhancing my attention to detail and financial accountability in the role.
Education
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- DDe-escalation trainingMay 2017 - Current (8 years 4 months)
- CCertified Customer Service Specialist (CCSS)May 2017 - Current (8 years 4 months)
- SSecurity & Risk Management TrainingMay 2017 - Current (8 years 4 months)
- MMultiple Firearms Certification and TrainingMay 2017 - Current (8 years 4 months)