Devern Hocutt

M

Dispatcher

Manada Technologies - Best Buy

Nov 2023 - Jan 2025 (1 year 3 months)

• Monitored drivers and provided assistance by answering incoming information requests, ensuring efficient communication and support. • Managed and closed daily driver tickets, maintaining accurate records and facilitating smooth delivery operations. • Compiled and distributed hourly reports on driver placements and delivery status, while communicating updates to management and customers as needed. Additionally, handled claims management for each product installation at customer appointments, ensuring accurate data insertion regarding work completed and any additional services provided, which contributed to overall customer satisfaction.

D

Customer Service Phone

Duke Energy - Telaffects

Jun 2023 - Nov 2024 (1 year 6 months)

• Assisted customers with service modifications, including move-ins, move-outs, and service transfers, ensuring seamless transitions. • Demonstrated empathy and care in addressing diverse customer scenarios and inquiries, enhancing customer satisfaction and trust. • Resolved technical issues such as power outages, and updated database records for accuracy and efficiency. • Liaised with internal services to address complex issues, promoting quality service and offering beneficial package options to support customers during emergencies. Additionally, managed claims related to invoices for services rendered by technicians during client visits, ensuring accurate billing and customer understanding of their service history.

V

Service Ambassador

Vaco

Nov 2022 - Feb 2023 (4 months)

• Responded to customer inquiries with accuracy and efficiency, utilizing available resources to provide effective solutions and maintain high customer satisfaction. • Recorded detailed call log notations and updated customer information in the system of record, ensuring data integrity and accessibility. • Managed conflict resolution by defusing and deescalating irate customers, enhancing the overall customer experience.

H

Remote Service Analyst

HCL

Jan 2022 - Oct 2022 (10 months)

• Facilitated password resets for medical personnel, ensuring secure and efficient access to critical systems. • Coordinated with relevant stakeholders to verify staff credentials and updated databases for accurate future reference. • Managed inbound and outbound communications, maintaining a high level of customer courtesy and achieving superior completion rates.

Remote Service Agent

Accenture

Sep 2021 - Oct 2021 (2 months)

• Addressed inquiries related to unemployment claims, providing solutions and empathetic support to patrons' concerns. • Facilitated the processing of overdue payments, ensuring timely resolution and maintaining accurate documentation of patron interactions and issues. • Conducted administrative tasks and provided help desk support, including database troubleshooting and other assigned duties.

Dispatcher

CenturyLink

May 2020 - Jul 2020 (3 months)

• Coordinated and assigned daily tasks to technicians, ensuring efficient workload distribution and addressing any operational gaps. • Facilitated communication between drivers, management, and customers, providing timely updates and assisting with negotiations to enhance service delivery. • Managed administrative tasks including updating databases, processing payments, and executing system maintenance to support seamless operations. Additionally, handled claims management by overseeing invoices for each installation and managing client invoices for technical calls, which contributed to improved financial tracking and accountability within the operations.

T

Maintenance Manager

T & C Transportation

Mar 2018 - Aug 2018 (6 months)

• Coordinated with drivers to address and resolve maintenance issues, ensuring timely repairs and adherence to a structured vehicle inspection schedule. • Negotiated with vendors and service providers to secure favorable pricing, while maintaining detailed records of completed services to enhance operational efficiency. Additionally, leveraged skills in claims management to streamline the processing of maintenance-related claims, utilized Microsoft 365 for efficient data management and reporting, and applied customer service principles to enhance communication with drivers and stakeholders, ensuring a smooth operation and satisfaction across all levels.

Dispatcher

global

Jan 2018 - Feb 2018 (2 months)

• Coordinated and communicated with drivers to negotiate rates and manage the logistics of freight pickup and delivery, ensuring timely and efficient transportation services. • Verified the accuracy of driver's paperwork and facilitated communication with relevant parties through email, while maintaining precise data entry records in the system.

P

Dispatcher/Freight Loader Manager

Pace Runners Inc

Oct 2017 - Dec 2017 (3 months)

• Coordinated and monitored driver dispatch and site arrivals, ensuring timely and efficient execution of freight operations. • Supervised freight loaders, managing inventory logistics and assisting drivers with site entry and departure to optimize workflow.

F

Customer Service/Driver/Helper

Fidelitone

Jun 2017 - Feb 2020 (2 years 9 months)

• Delivered company packages efficiently to customers, ensuring timely and accurate order fulfillment. • Maintained strong customer relationships by providing exceptional service and clear communication. • Coordinated with warehouse and management to optimize delivery processes and resolve any logistical challenges.

B

Dispatcher/Helper Coordinator

Beavex USA

Jun 2017 - Aug 2017 (3 months)

• Managed workflow and communication by answering all incoming calls, coordinating with drivers and technicians, and ensuring timely route closures, contributing to efficient operations and goal achievement. • Analyzed customer inquiries and resolved issues by collecting necessary documentation, ensuring compliance with bank credit policies through applied logic and risk analysis. • Executed logistical tasks including order processing, warehouse coordination, and shipment preparation, while also performing daily administrative duties such as documentation and alarm system management. Additionally, I utilized claims management skills to oversee data insertion and the management of product documentation, ensuring all paperwork was accurately

D

Driver/Dispatcher

Direct Hit Logistics

May 2015 - Apr 2017 (2 years)

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Paraprofessional

WakeEnterprises

Jun 2013 - May 2015 (2 years)

• Supervised individuals with mental and physical challenges in daily activities, and coordinated workstations to enhance client engagement. • Collaborated with participants, family members, and administrators to address special needs and contributed to the development of individualized programs.

L

Group Home Youth Counsellor

Life Changes

Jun 2013 - Feb 2015 (1 year 9 months)

• Conducted hourly behavioral monitoring and prepared comprehensive nightly reports for administrative review, ensuring accurate documentation and effective communication of youth progress. • Administered prescribed medications with precision, supported academic development through homework assistance and mentoring, and facilitated meal preparation and off-site activity supervision. • Utilized customer service skills to effectively interact with clients, ensuring their needs were met and fostering a supportive environment. Additionally, managed claims related to client payments for medications, demonstrating attention to detail in data entry and database management, which contributed to the overall efficiency of the program.

A

Driver

All Time Transportation

Jan 2012 - Jun 2013 (1 year 6 months)

• Delivered reliable and secure transportation services for visually impaired, elderly, and mentally incapacitated passengers, ensuring compliance with the City of Raleigh's Accessible Response Transportation Program. • Managed accurate documentation and financial transactions, including maintaining driver's logs and collecting daily transit payments and fare tickets, while conducting routine vehicle maintenance to ensure operational efficiency.

M

Driver

Marshall and Company, Inc.

Feb 2011 - Jan 2012 (1 year)

• Provided safe and efficient transportation services for visually impaired, elderly, and mentally incapacitated passengers as part of an accessible response transportation program. • Maintained and reconciled transportation records, including daily manifests and monthly mileage logs, while managing transportation voucher collection and customer base relationships. • Utilized claims management skills to effectively handle patient invoices and paperwork for payment, ensuring a smooth billing process and enhancing customer service interactions. • Leveraged Microsoft 365 tools to streamline record-keeping and communication, improving overall efficiency in managing transportation operations.

Warehouse & Mailroom Processing Clerk

North Carolina State University

Jan 2010

• Coordinated the shipment of student test booklets to elementary schools, ensuring timely and accurate delivery through effective management of local and regional logistics. • Processed daily shipments using FedEx and UPS, and maintained mailing accuracy by utilizing a computerized database for metered mail processing.

C

Customer Service

Jan 2008 - Jan 2009 (1 year 1 month)

• Facilitated the relocation of furniture and equipment for a major departmental move, ensuring efficient setup and take-down for various events at a university library. • Managed monthly inventory processes and coordinated the removal of surplus items, while also handling mailroom operations, including package management with FedEx and UPS.

C

Custodial Maintenance Crew

Cenplex

Jan 2004 - Jan 2009 (5 years 1 month)

• Operated heavy and light-duty custodial machinery, including floor strippers, buffers, and waxers, to ensure optimal maintenance of courthouse floors. • Independently assessed and executed cleaning tasks to maintain the courthouse's appearance, following supervisor guidelines when necessary. • Contributed to a clean and professional environment within the Wake County Courthouse through dedicated custodial housekeeping.

R

Patent Review Clerk

Reed Technology Information Services

Jan 2002

• Validated and processed patent application information, ensuring accurate and timely entry of data into the secure federal database. • Managed and corrected digital document images, maintaining integrity and compliance with US Patent and Trademark Office standards.

G

Forklift Operator

Giant Foods

Jan 2001

• Operated seated, standing, and walk-behind forklifts to efficiently handle material movement and placement. • Coordinated with truck drivers by verifying invoices and directing them to appropriate unloading zones.

Devern Hocutt

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