Denisse Rodríguez Prieto Business Intelligence Analyst

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Freelance Data & Business Intelligence Analyst

Jan 2026 - Current (8 months)

• Perform end-to-end analytics projects, including business problem definition, SQL analysis, dashboard development, and executive reporting. • Build KPI frameworks and interactive dashboards to support business performance monitoring. • Deliver actionable recommendations based on data analysis to improve operational efficiency and decision-making. • Evaluate business opportunities, identify risks and gaps, compare alternatives, and support data-driven decision-making through market opportunity assessment and business validation.

Senior Data & Analytics Consultant

Concentrix

Nov 2020 - Dec 2025 (5 years 2 months)

• Led end-to-end data, analytics, and application improvement initiatives, aligning technology solutions with business objectives and operational performance goals. • Partnered with operations, IT, business stakeholders, and development teams to identify process improvement opportunities and translate them into data-driven and system enhancement solutions. • Conducted end-to-end analysis, from business problem definition and SQL data extraction to executive presentations and actionable recommendations. • Performed ad hoc analyses to answer complex business questions and support operational and strategic initiatives. • Defined and implemented KPI frameworks to measure performance, productivity, and service quality across multiple teams and r

Business Performance Lead

ManpowerGroup

Dec 2017 - Nov 2019 (2 years)

- Dashboards and reports development that help customers and coworkers to make better decisions and implement proactively better processes - Supported field and operational teams through data analysis, performance monitoring, and business intelligence, including dashboard creation in Power BI and Grafana - Collected and consolidated data from multiple sources to prepare analytical and management reports for operational decision-making

Senior Business Performance Analyst

ManpowerGroup

Aug 2016 - Dec 2017 (1 year 5 months)

- Complete the implementation of all the projects in the web app - Support Business Intelligence USA team to implement a new web application - Analyzed operational KPIs and identified bottlenecks to improve service delivery and workforce operations - Managed data extraction and validation processes to support business requirements and performance tracking

Product Analyst

HSBC

Jan 2015 - Jul 2016 (1 year 7 months)

- Optimization of the KPI measurment - KPI Calculus and root cause analysis Extraction of information from databases, using Oracle and FoxPro, analysis and data management in Excel. Creation and optimization of queries/stored procedures to deliver information to different areas of the bank. Calculus of KPIs about complaint's handling (like resolution within 5 days, First Contact Resolution, Reopen, etc.). Monthly analysis to find the root cause of the complaints in order to improve internal processes and customer experience. Monitoring of local and global projects. Constant communication with HSBC UK partners. Generation of reports and executive presentations. - Prepared analytical and management reports using SQL and BI tools to support op

Analyst

Walmart

Sep 2014 - Dec 2014 (4 months)

- Calculus of KPIs Extraction of information from databases, using Teradata, analysis and data management in excel. Optimization of queries to improve database response times. Generation of indicators for store replenishment and inventory reports of different centers.

Call Center Analyst

Telvista

Sep 2012 - Aug 2014 (2 years)

Ciudad de México y alrededores, México Database analysis, reporting using excel, meeting established KPI's goals (depending on the client, such as service level, abandonment, average handle time, average speed of answer) and real time monitoring.

Denisse Rodríguez Prieto

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Denisse Rodríguez Prieto