Dennis Wafula

Dennis Wafula

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Nairobi, Nairobi County, Kenya
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Résumé

Jobs verified_user 0% verified
  • R
    Sales support officer
    Rosewood furniture manufacturers limited
    Jul 2025 - Current (1 year)
  • S
    BUSINESS DEVELOPMENT OFFICER (BDO)
    SIMPLEPAY CAPITAL LIMITED
    Mar 2025 - Current (1 year 4 months)
    • Acquired and maintained a robust customer base for the organization, ensuring consistent growth and client satisfaction. • Marketed the company's products, including the simplified product (loans ranging from 5,000 to 20,000) and the simplified platinum product (loans ranging from 21,000 to 50,000), utilizing the company's customer value propositions (CVPs) effectively. • Maintained a daily target of at least three new clients, demonstrating a strong commitment to achieving business objectives. • Leveraged ClickUp to enhance client management processes, allowing for improved organization and responsiveness to customer feedback, which is essential for a customer-focused company.
  • A
    Ground moderator
    ACT NGO
    Jan 2025 - Mar 2025 (3 months)
    • Collection household survey on gender and conflict resolution in election-affected counties. • Contacting underground statistics on peace stability. • Collection of information concerning conflicts, their main causes, possible laid out solutions, major contributors of conflicts, etc. • How conflicts affect marginalized tribes, people with disabilities, youth groups, and steps undertaken to control the conflict, what hinders them when implementing peace. • Utilized CRM tools to enhance the efficiency of our data collection process, ensuring accurate and organized interaction with survey participants, which contributed to a more comprehensive understanding of the issues at hand.
  • U
    Ushirika corporative union banking section
    USHIRIKA CORPORATIVE UNION,BANKING SECTION
    May 2023 - Aug 2024 (1 year 4 months)
    As an intern in the banking section of Ushirika Corporative Union, I gained valuable experience in customer relations and engagement. My role involved keying in client interactions and tracking their outcomes, which enhanced my understanding of effective customer relationship management (CRM). Additionally, I participated in various projects at the society level, including tree planting initiatives, which allowed me to apply project management skills in a community-focused context. Although I explored growth strategies and utilized tools like ClickUp, my primary focus remained on fostering client relationships and contributing to meaningful projects within the union.
  • 3
    Part time jobs
    3 km sacco
    May 2022 - Current (4 years 2 months)
    Teamwork
Education verified_user 0% verified
  • B
    CERTIFICATE IN CUSTOMER SERVICE EXCELLENCE
    BRIGHTER MONDAY
    Mar 2025 - Apr 2025 (2 months)
  • B
    CERTIFICATE IN SOFTSKILLS
    BRIGHTER MONDAY
    Jan 2025 - Mar 2025 (3 months)
  • B
    Bachelor
    Jan 2021 - Nov 2024 (3 years 11 months)
  • T
    DEGREE IN ACTUARIAL SCIENCE WITH IT
    TOMMBOYA UNIVERSITY
    Jan 2021 - Jan 2024 (3 years 1 month)
  • B
    KCSE CERTIFICATE
    BOKOLI BOYS HIGH SCHOOL
    Jan 2016 - Jan 2019 (3 years 1 month)
  • K
    KCPE CERTIFICATE
    KAMUSINGA PRIMARY SCHOOL
    Jan 2005 - Jan 2015 (10 years 1 month)
  • C
    Customer Service Excellence
    Jan 2003
  • S
    Soft
    Skills Zoom Training
    Jan 2003
Projects (professional or personal) verified_user 0% verified
  • T
    Mortality assessment and forecasting
    TOMMBOYA UNIVERSITY
    Aug 2024 - Nov 2024 (4 months)
    In my role focused on mortality assessment and forecasting, I was responsible for analyzing mortality data to provide accurate predictions and insights for insurance companies. This involved collaborating with various stakeholders to gather and interpret data effectively. Additionally, I utilized CRM tools to enhance our interactions with clients, collecting their feedback and perspectives, which informed our assessment processes and improved overall service delivery. My experience with GHL (GoHighLevel) further supported our efforts in managing client relationships and streamlining communication, ensuring that we maintained a high level of engagement and responsiveness throughout the assessment process.