Denner Henrique Ceu Rodrigues

With 3 years of experience as a Technical Support professional, I possess skills in support tools, troubleshooting, and programming. My distinctive feature is multilingual fluency, encompassing English, Spanish, Portuguese, and basic knowledge in German, Dutch, French, and Italian, enabling me to provide personalized global support. Currently, I hold the position of a Mid-Level Support Analyst at Pint-Pharma, where I have achieved significant results, including a 20% increase in first-call issue resolution, a 15% reduction in average handling time, and a 25% improvement in customer satisfaction. In previous roles, I achieved a 30% decrease in customer churn rate, a 25% increase in agent productivity, and a 95% customer satisfaction rate. I am committed to continuous learning and passionate about assisting customers, ready to contribute as a dependable support professional.