Daniela Londoño

Daniela Londoño

About

Detail

Social media Planner and Designer
Chía, Cundinamarca, Colombia
Contact Daniela regarding: 
Flexible work
Starting at USD8/hour
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Finding candidates
Finding co-founders
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Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • C
    Coach
    Cox Campaign Foundever,
    Jun 2023 - Dec 2023 (7 months)
    • Supervise bilingual agents in customer service and sales • Monitored KPIs and coached staff for performance improvement • Provided comprehensive administrative assistance by managing agent documentation and ensuring all files were accurately uploaded and maintained within the internal platform. • Prepared detailed performance reports and designed monthly SKEP frameworks to track progress, streamline workflows, and ensure alignment with organizational objectives.
  • V
    Digital
    VL Constructores, Mundomam Store
    May 2023 - Oct 2024 (1 year 6 months)
  • F
    Coach – Dow Jones Campaign
    FOUNDEVER,
    Oct 2022 - Jun 2023 (9 months)
    • Manage 15 bilingual agents in customer retention, fostering high performance and team cohesion. • Delivered comprehensive training and continuous coaching programs, resulting in measurable improvements to service quality and team output. • Applied professional experience in B2B sales of telecommunications services to refine retention strategies, leveraging deep understanding of business-to-business client needs to improve contract renewal rates. • Utilized background as a real estate agent to enhance negotiation tactics and client relationship management, applying these refined interpersonal skills to effectively resolve complex customer issues within the Dow Jones campaign. • Provided high-level real estate support by managing real-time
  • D
    Bilingual Customer Service Agent
    Dow Jones Foundever,
    May 2022 - Oct 2022 (6 months)
    • Handled English customer inquiries and retention tasks • Provided empathetic and efficient service • Planned social media content and digital campaigns • Designed materials and developed digital strategies • Accounts: Kidstown, Dogger • Leveraged expertise in real estate support to assist callers with specialized inquiries, managing complex scenarios through professional phone communication. • Escalated critical cases in real time to ensure prompt resolution and maintained high standards of service excellence across all client interactions.
  • B
    Dance instructor
    Baby Ballet and Jardín Cantorín
    Feb 2019 - Dec 2019 (11 months)
  • M
    Founder
    Mundomam
    Aug 2017 - Current (9 years 1 month)
    of blog and e-commerce platform for lifestyle and motherhood Managed brand, social media, content, and influencer outreach Designed and launched Mundomam Store consultant and designer Pro Solar LATAM (web, brand, social media) Branding and design L'Artiglio, (ballet, flamenco, folkloric)
  • 3
    Digital Strategist & Community Manager
    3 Minds Creative Communication Agency,
    May 2015 - Jan 2016 (9 months)
  • M
    Contributing Writer
    Metrónomo Online Music Magazine
    Sep 2014 - Dec 2014 (4 months)
    • Wrote music articles and reviews
Education verified_user 0% verified
  • E
    Business Planning
    Emprende, Universidad de La Sabana
    Mar 2025 - May 2025 (3 months)
  • Impact Hub Bogotá
    Emprende Mujer
    Impact Hub Bogotá
    Sep 2024 - Nov 2024 (3 months)
  • C
    Textile Illustration with Adobe Illustrator
    Casa tinta
    Aug 2016 - Sep 2016 (2 months)
  • D
    Exchange: Strategic Communications
    DIEGO PORTALES UNIVERSITY
    Mar 2014 - Aug 2014 (6 months)
  • University of Sheffield
    English Language Studies
    University of Sheffield
    Jul 2012 - Nov 2012 (5 months)
  • Sena
    Visual Merchandising & Display
    Sena
    May 2011
  • Politécnico Grancolombiano
    Professional Degree in Marketing and Advertising
    Politécnico Grancolombiano
    Feb 2010 - Mar 2015 (5 years 2 months)
  • C
    High School Diploma
    Colegio Cafam
    Feb 2007 - Nov 2009 (2 years 10 months)